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Collections Specialist

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
Collection Advisor Role

As a Collection Advisor at Scotia Dealer Advantage, you will play a vital role in helping customers overcome financial challenges and achieve success. Your primary responsibility will be to maximize the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts.

Key Responsibilities:
  • Conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.
  • Collect payments to provide the Bank with optimal delinquency ratios and loan losses.
  • Making sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies.
  • Ensuring the delivery of customer service fosters overall customer and business line/department satisfaction.
Requirements:
  • Excellent communication skills.
  • A strong presence on the phone that's confident, yet personable.
  • Discipline and focus to reach daily targets.
  • The ability to think long term and outside the box to give engaging alternatives for customers.
  • A willingness to learn and grow through daily interactions with Managers, Team Leaders and Seniors Collection Officers.
  • Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication.
  • Experience collecting delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable.
  • Proficiency in the Microsoft suite of products, including Word, Excel, and Outlook.
What You'll Enjoy:
  • A positive and inclusive team environment where your voice and opinions are valued.
  • A rewarding career path with diverse opportunities for professional development within Canadian Banking.
  • The opportunity to assist customers through hardship and provide a top-of-the-industry experience.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.