Collection Specialist

2 hours ago


Montreal, Quebec, Canada Dentons Full time
Job Title: Collection Specialist

We are seeking a highly skilled Collection Specialist to join our team at Dentons. As a key member of our finance department, you will be responsible for managing and resolving client accounts, ensuring timely payments, and maintaining excellent customer relationships.

Key Responsibilities:
  • Perform daily collection activities on assigned portfolio
  • Liaise with lawyers regarding their client portfolio and any AR balances
  • Make collection calls to clients in a professional manner while keeping and improving customer relations
  • Review and monitor assigned accounts on a daily basis and all applicable collection reports
  • Take actions in order to encourage timely payments
  • Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
  • Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner
  • Identify issues attributing to account delinquency and discuss them with management
  • Provide timely follow-up on payment arrangements
  • Assist with the reconciliation of high value and complex accounts & management of high risk balances
  • Provide assistance/backup support as required to others in the Finance Department
  • Other special projects as required
Requirements:
  • Three (3) or more years of experience working in a collections or accounting role
  • Diploma or Bachelors degree in Finance or equivalent
  • Prior experience with ARCS and/or Elite 3E preferred
  • Strong working knowledge of collections processes / procedures


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