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Collections Specialist

3 months ago


Montreal, Quebec, Canada Scotiabank Full time
About Scotia Dealer Advantage:

Scotia Dealer Advantage stands as one of Canada's premier and rapidly expanding Special Finance organizations, delivering automotive financing solutions across the nation.

We forge partnerships with both authorized independent and franchise automobile dealers, empowering them to enhance their operations and cater to their special finance clientele.

Role Overview:

In our Collections department, we maintain a commitment to excellence. Are you driven by a desire to assist individuals facing financial challenges? Do you aspire to be part of a dynamic, customer-centric, results-oriented, and highly motivated team? If so, the Collections Specialist position may be an ideal fit for you.

Key Responsibilities:
  • Maximize the recovery of overdue payments from clients while minimizing collection expenses and loan defaults on assigned accounts.
  • Engage in timely and effective follow-up discussions regarding collections on loans at various stages of delinquency, as well as on accounts presenting potential risks to the Bank.
  • Conduct payment collection activities to ensure optimal delinquency ratios and minimize loan losses for the Bank.
  • Make informed decisions regarding the acceptance, rejection, or modification of payment terms and settlements, adhering to Bank policies.
  • Take full ownership of all inquiries, concerns, and arrangements related to payments or collections.
  • Demonstrate a confident yet personable presence during phone interactions.
  • Enhance your knowledge through daily interactions with Managers, Team Leaders, and Senior Collection Officers.
  • Utilize significant prior experience in collections or customer service, primarily through telephone communication.
  • Possess a strong background in collecting overdue accounts within the financial services sector or managing delinquent accounts receivable.
  • Be proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Familiarity with predictive dialer systems and payment collection technologies is advantageous.
Professional Development:

During your onboarding, you will have the opportunity to observe and develop strong listening and negotiation skills through customer interactions, applying these insights to your own conversations.

We offer a rewarding career trajectory with diverse opportunities for professional growth within Canadian Banking.

Language Requirements:

As per a language needs assessment conducted by Scotiabank, the successful candidate must be proficient in both English and French to effectively serve our English-speaking clientele.

Our Commitment:

Guided by our purpose: "for every future," we assist our customers, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual contributes to the Bank and are dedicated to fostering an inclusive and accessible environment for all.

If you require accommodations during the recruitment process, please inform our Recruitment team.

For technical assistance, please reach out through the appropriate channels. Candidates must apply online to be considered for this role.