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Senior Marketing Manager, Customer Demand Automation
3 months ago
POS-24168
The Customer Demand Automation team at HubSpot is seeking a dynamic and customer-focused Senior Marketing Manager to drive automation programs that enhance customer experiences, streamline sales processes, and generate demand for HubSpot.
HubSpot's customer base is expanding, but today our GTM relies too heavily on humans to identify opportunities for customers to upgrade and find new products to help their business grow better. We need to transition from customer-facing teams completing cumbersome and tedious work to using cutting-edge automation to streamline processes and develop a more dynamic, proactive approach to customer sales.
In this role, you'll use marketing automation to connect customers with the right additional products at exactly the right time. You will build programs from the ground up, optimize existing programs for the new age, and unearth opportunities to create efficiency and add value.
Your work will shape our customers' interactions with HubSpot, scale demand, and give our customer-facing team time back to do what they do best - helping customers.
In this role, you'll get to:
- Own every element of your program from top to bottom -- from strategy to defining metrics, and execution to reporting.
- Be an internal thought leader on what your audience and programs need to be successful - blending together deep customer insight and demand generation best practices.
- Design, write, and build emails and automation. You'll be responsible for the positioning, segmentation, and basic operations.
- Build novel, worldclass automation using data-driven decision-making,creativity and technologies such as AI.
- Partner across the business - especially with Customer Success and Sales - to find new opportunities for efficiency, expanding your program and creating holistic customer experiences across channels.
- Drive continuous improvement through data-driven insights and recommendations.
We're looking for someone who is:
- Highly data-driven with the tenacity and skills to identify trends in data, and curiosity to discover the ?why'.
- Motivated to deliver delightful customer AND frictionless sales experiences.
- Skilled in crafting automated customer experiences.
- Comfortable transitioning between strategic planning and technical execution.
- Collaborative team player with a proactive approach to problem-solving.
You should have the following skills or experiences:
- Strong writing and communication skills
- Experience in email marketing and marketing automation
- Ability to re-invent and not just execute on status quo, comfortable with change and a fast-paced environment
- Proven expertise in project management and cross-group collaboration
- Experimental mindset and experience running growth-focused experiments
Experience with B2B growth marketing, revenue operations, and/or customer success would be a plus
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.
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