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Bilingual French Client Care Representative

3 months ago

Toronto, Ontario, Canada Randstad Canada Full time
Join our client's dynamic team as a Bilingual Client Care Representative. We're actively seeking enthusiastic individuals eager to deliver exceptional service to valued customers.

If you excel in fast-paced environments and are passionate about providing top-notch customer support, we encourage you to apply promptly.


Position:
Bilingual Client Care Representative

Shift:
Monday - Friday, 12pm to 8pm

Salary:
$23/hour

Location:
North York, ON (Remote- Hybrid - infrequent travel to the North York office may be required)

Advantages
The following are advantages in your role as a Bilingual Client Care Representative:

  • Full-time hours
  • Competitive pay
  • No overnight or weekend shifts
  • Remote/Hybrid opportunity
  • Get your foot in the door with a great company
  • Career growth and development potential
  • Equipment provided
Responsibilities

  • Answer all inbound calls and emails from customers in a timely and professional manner in both English and French
  • Ensure all information is accurately entered into the system
  • Investigate and resolve customer inquiries regarding insurance claims
  • Review customer accounts to ensure the best possible service
  • Strive for First Contact Resolution on all calls
  • Perform other duties as necessary
Qualifications

  • Fluent in French and English (reading and writing)
  • 12 years of call center experience is mandatory
  • Strong typing skills
  • Proficient with MS Office and technology
  • Ability to travel to North York location for team events
  • Team player, motivated, outgoing personality
Summary
If this Bilingual Client Care Representative sounds like something that interests you, apply now
1) Apply online
2) Send a copy of your resume to and mention "Bilingual CSR North York'

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.