Customer Service Representative
2 months ago
Customer Service Representative Job Description
**About the Role**
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.
**Responsibilities**
* Provide world-class customer service to clients via phone, email, and chat
* Process customer orders and inquiries in a fast-paced environment using our state-of-the-art technology
* Communicate effectively with customers to understand their needs and provide solutions
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Requirements**
* High school diploma or equivalent with 2+ years of relevant experience
* Bilingual (English/French) - 100% in both verbal and written forms
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment with coaching support
**What We Offer**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision coverage
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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