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Bilingual Client Care Representative

2 months ago

Toronto, Ontario, Canada Padra Medical Clinic Full time
About Padra Medical Clinic

Padra Medical Clinic is a leading international provider of hair transplants and medical aesthetics. We are committed to delivering exceptional customer experiences and setting new standards in medical aesthetic care.

Job Summary

We are seeking a highly skilled and bilingual Client Care Agent to join our team. As a Client Care Agent, you will be responsible for engaging with clients via phone or email, providing product and service information, and resolving any issues that may arise.

Key Responsibilities
  • Manage a high volume of incoming calls from clients seeking services
  • Respond to inquiries regarding services via phone or email
  • Generate sales leads
  • Manage complaints and provide solutions and follow-up as required
  • Assist clients in a courteous, competent, and professional manner
  • Conduct outbound calls
  • Meet personal and team sales targets and call handling quotas
  • Keep records of customer interactions and process customer accounts
Requirements
  • Bilingual in English and French
  • Previous experience in a call centre or customer service environment
  • Experience with Microsoft Office programs
  • Track record of over-achieving quota
  • Familiarity with CRM systems and practices
  • Ability to provide high-level, empathic customer service
  • Superior telephone manners and strong interpersonal skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong organizational and time management skills
  • Ability to handle confidential information
  • Willingness to learn and be adaptable
  • Ability to work within a team and independently
About Padra Medical Clinic

Padra Medical Clinic is committed to providing a diverse and inclusive work environment. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.