Bilingual Client Service Representative

2 weeks ago

Toronto, Ontario, Canada Manulife Full time

Job Summary

This position is responsible for enhancing customer satisfaction and loyalty for a dedicated block of clients within our organization. The Client Account Representative serves as the main point of contact for day-to-day service and is accountable for managing service-related issues efficiently. Responsibilities include devising and implementing effective solutions to improve the overall customer experience. The Representative collaborates with internal teams to ensure seamless service delivery.

Key Responsibilities:

  • Deliver high-quality service by responding effectively to customer inquiries and issues
  • Investigate operational errors and coordinate with cross-functional areas for client solutions
  • Support internal and external clients by providing expertise and attending meetings
  • Identify trends in issues and recommend process changes for improvement
  • Manage reconciliation requests and advocate for successful resolutions

Requirements:

  • Demonstrated strong customer service experience
  • Sound knowledge of our systems and applicable regulations/guidelines
  • Ability to quickly adapt to changes and make informed decisions
  • Effective negotiation and influencing skills, innovative thinker
  • Strong interpersonal, communication, and math skills
  • Proficiency in Excel, Word, and PowerPoint; bilingual in English and French

About Our Company

Manulife Financial Corporation is a leading international financial services group with a commitment to diversity and inclusion. Our global presence offers a range of financial solutions to individuals, groups, and institutions. As an Equal Opportunity Employer, Manulife embraces diversity in its workforce and fosters an inclusive work environment. We offer competitive compensation and benefits packages, along with opportunities for career advancement and personal development.

Compensation and Benefits

The annual base salary for this role is competitive and varies based on market conditions and job-related factors. Employees can also participate in incentive programs tied to performance. We offer customizable benefits including health, dental, and retirement savings plans, along with paid time off and wellness programs.

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