Remote Technical Support Representative-Full Time

2 weeks ago


Toronto ON, Canada Business Cloud Inc. Full time

Title : Senior Technical Support Specialist
Department : Client Support Services
Type : Full-time, salaried, paid vacation, training included
Reporting to : Director, Client Support Services

Business Cloud is a managed technology service provider (MSP) supporting small and medium-sized organizations across Canada as both a Google Cloud Partner and Microsoft Partner. Our focus is implementing cloud-first business technology so that our clients can work in reliable, secure, and efficient environments, without worrying about the infrastructure that makes this possible. As the Senior Technical Support Specialist, you will be the main point of contact for client issues, act as a first responder in support situations, and coordinate with your colleagues in order to solve problems. Your primary responsibilities will revolve around system administration, monitoring support queues, acting as a subject matter expert, and actively improving client technological ecosystems. You will take ownership of system administration tasks, ensuring the smooth operation and optimal performance of client business technology. By monitoring support queues, you will prioritize and address issues promptly while identifying trends and opportunities for improvement. Drawing on your expertise, you will troubleshoot and resolve complex technical issues, serving as a subject matter expert to provide guidance to both clients and internal teams. Your contributions will drive continuous improvement and efficiency within the technical support function.

As a senior member, you'll be an escalation point for junior support team members. You will also coordinate with Sales and Account Management to build solutions for our clients.

Monitor support queues, respond to technical problems, and resolve client issues promptly
Take ownership of system administration tasks, ensuring the smooth operation and optimal performance of clients' business technology
Act as a subject matter expert and provide guidance to junior team members on complex technical issues and projects
Troubleshoot hardware and software issues both in-person and remotely
Develop skills by participating in regular training sessions and certification exams
Participate in on-call rotations to provide after-hours support to clients when necessary
Minimum of a College Diploma in Computer Science, Information Technology, or a related field (or equivalent work experience)
~5+ years of experience in a technical support environment or equivalent
~ Proven experience in technical support and system administration, with a focus on Microsoft 365, Windows Server, Google Workspace, macOS, and Windows environments
~ Advanced computer networking abilities, preferably including experience with Cisco Meraki, Ubiquiti, and Datto
~ Advanced generalized computer skills including setup, troubleshooting, and optimization of hardware, software, mobile devices, printers, and other peripherals
~ Experience in a multi-tenant environment supporting multiple organizations with technology
CompTIA A+ certification or equivalent
Experience with migrating email and files to Google Workspace and Office 365
Experience with Microsoft Azure Active Directory and on-premise Active Directory
Experience with Linux Servers, including cPanel
Cybersecurity training and experience



  • Toronto, ON, Canada Abbott Laboratories Full time

    Technical Support Specialist - Core Diagnostics (Toronto) page is loaded Technical Support Specialist - Core Diagnostics (Toronto) Apply locations Canada - Ontario - Remote time type Full time posted on Posted 27 Days Ago job requisition id 31083693 JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to...


  • Mississauga, ON, Canada DGA Careers Full time

    Personal Lines, Technical Service Representative #9277 - IW-9277 Personal Lines, Technical Service Representative #9277 Personal Lines, Technical Service Representative Portal entry experience - data entry renewal letters on program renewals for the brokers ~ RIBO licensed preferred but not required  ~ 2+ years administrative experience, answer common...


  • Waterloo, ON, Canada EightSix Network Inc Full time

    Parts & Aftermarket Sales Representative Part Time / Full Time Parts & Aftermarket Sales Representative O’Dell HVAC Group is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial...


  • Richmond Hill, ON, Canada Amico Group of Companies Full time

    Jr. Technical Support Representative Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9 manufacturing facilities employing over 1100 people across North America. We are currently looking for a Technical Support professional to join our growing...


  • Toronto, ON, Canada GlassHouse Systems Full time

    GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise-level of service and support to clients. We are looking for Senior IBMi Specialist to join our team . This is a full-time...


  • Toronto, ON, Canada Hole Products, Inc. Full time

    All Jobs Inside Sales Representative, Toronto Canada Full-time Preferred candidates would have hands-on, technical and/or sales experience in the drilling industry. Develop new and continue to grow customer base in the assigned Sales Region. Hole Products existing customer base and markets include Construction, Direct Push, Environmental,...


  • Toronto, ON, Canada BioRender Full time

    Full Time] Business Development Representative at BioRender (United States) | BEAMSTART Jobs Business Development Representative Full Time Remote Work At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate...


  • Toronto, ON, Canada ReCharge Payments Full time

    We are looking for a Business Development Representative to be a key member of our growing Sales team. The Business Development Representatives drive impact at Recharge by identifying and qualifying a high number of quality leads and communicating Recharge’s value proposition to prospective merchants during the initial phase of the sales process. Start...


  • Ottawa, ON, Canada Philpar Full time

    Technical Writer And Content Creator (Full Time) Technical Writer and Content Creator, a full-time remote role with Auctria.com . Strong proficiency in reading, writing, and speaking English is required. Auctria is a software-as-a-service platform for non-profits that has helped raise over $500 million across 50,000+ fundraising events....


  • Toronto, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. How you will do it As a key player of the NA Technical Support Team, you will...


  • Toronto, Canada Integrated Control Technology Full time

    **Location: Toronto, Canada**: **Role Type: Permanent, Full-time**: This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and...

  • Project Manager

    6 days ago


    Toronto, ON, Canada Johnson & Johnson Full time

    At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network....


  • Toronto, ON, Canada Secretariat Intl Full time

    Director, Construction Quantum page is loaded Director, Construction Quantum Apply remote type Remote locations Toronto time type Full time posted on Posted 2 Days Ago job requisition id R-100028 Job Description: Secretariat is your source for independent expert advisory services. Secretariat specializes in international arbitration, general commercial...


  • Toronto, ON, Canada Titan Technology Group Full time

    Titan Consulting Full-Time Employment Titan Consulting is looking for a Technical Recruiter to join our Recruitment team. Reporting to our Recruitment Manager, you will promote Titan Consulting and generate relationships. Joining Titan Consulting as a Technical Recruiter, we are dedicated to laying a solid foundation for you to develop your...


  • Mississauga, ON, Canada Panasonic Canada Inc. Full time

    For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. PCI) is a leading technology provider to businesses, government...


  • Toronto, Canada Hellohire Full time

    Company Description **Note: This is a fully remote position.** The company is based in Toronto but embraces a fully remote work culture. **Job Description**: As our first full-time Technical Support Specialist, you will be helping employers and job seekers use the Hellohire platform. - Develop and maintain a deep expertise of the Hellohire platform - Coach...

  • Development Assistant

    2 weeks ago


    Toronto, ON, Canada Frankel & Company Full time

    Looking for an Associate to help expand our team of professionals in a fast-growing advisory practice that works with emerging start-up/technology clients across North America. Reporting to the Manager of the Strategic Finance team, the successful candidate will assist in the development of sophisticated strategic and financial analyses including financial...


  • Toronto, Canada Register.ca Inc. Full time

    We are a customer focus and innovative company. We adhere to the highest professional ethics in our operation. To our employees we offer a dynamic, friendly and flexible work environment. Position: Web Hosting Sales and Support Representative Type: Full Time Permanent Primarily on site, occasional remote work Office Location: Don Mills/York Mills area...


  • Toronto, ON, Canada Imaging Business Machines, LLC. Full time

    Customer Service Full-Time The Customer Support Engineer is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business...


  • Toronto, ON, Canada Updata Partners Full time

    Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail. ContactMonkey is on the lookout for a Head of Technical Support to build and...