Technical Support Representative

2 weeks ago


Toronto, Canada Integrated Control Technology Full time

**Location: Toronto, Canada**:
**Role Type: Permanent, Full-time**:
This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved daily by our talented Support team.

The work is varied, always challenging, and provides potential to gain a great deal of technical knowledge. Full training will be provided, therefore prior experience is not a prerequisite.

**This is a multi-faceted role that encompasses**:

- Providing solutions and building relationships with customers
- Prioritizing workloads and providing project specific technical support
- Assisting with testing and replication of issues to define and close support tickets
- Ensuring customer knowledge base is advanced with key product information where applicable
- Exceptional problem solving skills and attention to detail
- Exceptional communication skills (written and verbal)
- A passion for providing top notch customer service
- High level of motivation with the ability to work unsupervised
- Bilingual fluency in French and English

Only applicants with the right to work permanently in Canada will be considered for this position. Successful applicants will be required to consent to police checks.



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