Technical Support Specialist
3 weeks ago
Company Description
**Note: This is a fully remote position.**
The company is based in Toronto but embraces a fully remote work culture.
**Job Description**:
As our first full-time Technical Support Specialist, you will be helping employers and job seekers use the Hellohire platform.
- Develop and maintain a deep expertise of the Hellohire platform
- Coach new and existing customers on the capabilities and best practices of Hellohire
- Conduct quality assurance (QA) testing on new features
- Troubleshoot customer issues and use problem-solving techniques to determine the root cause
- Reproduce and document bugs for the engineering team to resolve
- Contribute to knowledge base articles and other materials that help educate and empower users
**Qualifications**:
- Strong technical problem solver — you are who your friends and family turn to when there's a problem with their computer or phone
- Clear written and verbal communication — you can explain technical concepts in simple terms to a non-technical audience
- Empathetic — when users contact us with a problem you care about their experience and want to help them even when they are frustrated
Nice to have experience/skills:
- Technical/support article writing
- Video editing (for creating how-to videos)
- Image editing (creating images for support articles)
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