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Technical Support Help Desk-Bilingual Spanish

2 months ago

Toronto ON, Canada Delpath Full time

Technical Support Help Desk-Bilingual SpanishLocation: Scarborough- 2 weeks training onsite+ Hybrid work model – 4 days onsite per monthContract Duration: 12 monthsExtension: Yes, possibility of extensionFTE: Possible (based on performance + vacancy)Business group: CS&S Technical Support Help DeskResponsibilities:- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level- Troubleshooting customer concerns over inbound phone calls- Enter commands and observe system functioning to verify correct operations and detect errors.- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Must Haves:• Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) -• 1-2 Years Customer Service Experience• 1-3 years of browser troubleshooting practices• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.Nice to Have- Previous Help Desk or Contact Center experience-Technical Help Desk ExperienceBest vs Avg Candidate:Strong technical helpdesk experience with strong language proficiency.