Helpdesk / Technical Support (Bilingual English and

6 months ago


Toronto, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

**We are currently seeking competent individuals to fulfill the role of **Helpdesk / Technical Support **to join our dynamic team for our client, one of the major banks.**

Location**:2 weeks training onsite **and then Hybrid work model - **2 days onsite per month**
Contract Duration**:1 year**
Extension**:Yes, possibility of extension**
FTE: Possible (based on performance + vacancy)

**Typical Day in Role**:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

**Must Haves**:

- **Fluent Spanish/English - Mandatory (no exception)**:

- 1-2 Years **Customer Service Experience**:

- 1-3 years of **browser troubleshooting practices**:

- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

**Nice to Have**:

- Previous **Help Desk or Contact Center** experience
- Technical Help Desk Experience

**Soft Skills**:

- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.

**Education**:
College/University in related field preferred but not required

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $17.00-$23.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- browser troubleshooting: 1 year (required)

**Language**:

- Spanish (required)

Work Location: Hybrid remote in TORONTO, ON



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