Helpdesk / Technical Support (Bilingual English and
6 months ago
Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.
**We are currently seeking competent individuals to fulfill the role of **Helpdesk / Technical Support **to join our dynamic team for our client, one of the major banks.**
Location**:2 weeks training onsite **and then Hybrid work model - **2 days onsite per month**
Contract Duration**:1 year**
Extension**:Yes, possibility of extension**
FTE: Possible (based on performance + vacancy)
**Typical Day in Role**:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
**Must Haves**:
- **Fluent Spanish/English - Mandatory (no exception)**:
- 1-2 Years **Customer Service Experience**:
- 1-3 years of **browser troubleshooting practices**:
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
**Nice to Have**:
- Previous **Help Desk or Contact Center** experience
- Technical Help Desk Experience
**Soft Skills**:
- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.
**Education**:
College/University in related field preferred but not required
**Job Type**: Fixed term contract
Contract length: 12 months
**Salary**: $17.00-$23.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- browser troubleshooting: 1 year (required)
**Language**:
- Spanish (required)
Work Location: Hybrid remote in TORONTO, ON
-
Helpdesk / Technical Support (Bilingual English and
6 months ago
Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...
-
Helpdesk / Technical Support (Bilingual English and
6 months ago
Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...
-
IT Helpdesk
3 weeks ago
Toronto, Ontario, Ontario, Canada Delpath Full timeIT Helpdesk/Technical SupportLocation Address: Scarborough - 2 weeks training onsite and then Hybrid work model (4 days onsite per month)Contract Duration: 1 yearPossibility of extension: YesConversion to FTE: Based on performance + vacancyBusiness group:CS&S Technical Support Help Desk - Main function - provide technical support assistance to Small...
-
Helpdesk Support
6 months ago
Toronto, Canada Fidelity IT Solutions Full timeTechnical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...
-
IT Helpdesk Support
6 months ago
Toronto, Canada H.H. Angus and Associates Limited Full timeIT Help Desk Support - Knowledge Management - Toronto, Ontario, Canada This is a great opportunity to join a dynamic team in a company with an excellent reputation in the engineering consulting industry. At HH Angus, we value our employees and strive to create a culture of learning, growth, and success. We are currently looking for an IT Help Desk Support...
-
IT Helpdesk Technician
4 weeks ago
Toronto, Canada Spectrum Health Care Full timeCompany Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Bilingual IT Helpdesk Technician to join our team in Toronto . This is a full time role working out of our Toronto office. At Spectrum Health Care our mission is...
-
IT Helpdesk Specialist
3 months ago
Toronto, Canada Showcase Full timeIT Helpdesk Specialist Full-time, 40 hours/week In-Office and Remote **Salary**: starting at $40K+ per year Showcase is seeking an IT Helpdesk Specialist to provide level 1 technical support, maintain hardware, software, assist with IT projects, and other common IT-related responsibilities. This position is based in our Brampton head-office as well as...
-
IT Helpdesk Specialist
3 months ago
Toronto, Canada EOS Full time**WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
-
Customer Service Support- Bilingual
7 months ago
Toronto, Canada Atlantis IT group Full time**Customer Service Support - Bilingual** **Toronto, ON - Onsite** **Full Time** **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and...
-
IT Helpdesk Specialist
6 months ago
Toronto, Canada Cineplex Full timeWork location: Home Office 1303 Yonge St City: Toronto What you will do: The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Key Responsibilities - Proactively monitor and support components of the Cineplex Systems Infrastructure. -...
-
IT Helpdesk Specialist
3 months ago
Toronto, Canada Cineplex Full timeWork location: Remote Ontario City: Toronto What you will do: Although this position is primarily remote, on occasion you will need to work from the Cineplex office at 1303 Yonge Street, Toronto (Yonge and St. Clair), so living within commuting distance will be necessary. The department provides support 24/7/365, so shifts will cover business hours,...
-
Customer Service Support- Bilingual
6 months ago
Toronto, Canada PRIME CONSULTING INC Full time**Title: Customer Service Support - Bilingual** **Location: Toronto, ON** **Key Skills**: - Responsible for providing Bilingual Customer Service Support. - ServiceNow reporting, perform ticket analytics, and helpdesk analysis. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank...
-
Customer Service Support- Bilingual
6 months ago
Toronto, Canada Emonics Full timeCustomer Service Support - Bilingual Key Skills: - Responsible for providing Bilingual Customer Service Support. - Service Now reporting, perform ticket analytics, helpdesk analyst. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support. Contract length: 12...
-
Customer Service Support- Bilingual
6 months ago
Toronto, Canada ProIT Inc. Full timeJob Title: Customer Service Support - Bilingual Location: Toronto,ON Key Skills: - Responsible for providing Bilingual Customer Service Support. - Service Now reporting, perform ticket analytics, helpdesk analyst. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank branches and ATM...
-
Customer Service Support- Bilingual
6 months ago
Toronto, Canada Techila Solutions Pvt. Ltd Full timeKey Skills: - Responsible for providing Bilingual Customer Service Support. - Service Now reporting, perform ticket analytics, helpdesk analyst. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support. **Job Types**: Full-time, Contract **Salary**: $30.00-$35.00...
-
Unilingual (English) and Bilingual (English/french)
6 months ago
Toronto, Canada Ministry of Tourism, Culture and Sport Full timeThe Ministry of Tourism, Culture and Sport is working to improve quality of life and promoting economic growth by supporting and delivering tourism and cultural experiences, supporting the arts and cultural industries and championing participation in sport and recreation activities across Ontario. The Sport, Recreation and Community Programs Branch is...
-
Global Support Manager
6 months ago
Toronto, Canada Gorgias HelpDesk Inc. Full timeEmployer: Gorgias HelpDesk Inc. Address: 1179 King Street West, Toronto, ON M6K 3C5, Canada **Salary**: $117,332.80 annually - eligible for annual bonus Hours: 40 hours per week Terms of Employment: Permanent, Full Time Language of Work: English Number of Positions: 1 Benefits: Dental Insurance, Disability Insurance, Extended medical Insurance,...
-
Junior IT Helpdesk Technician
3 weeks ago
Toronto, Canada Spectrum Health Care Full time**Company Description** Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time **Junior IT Helpdesk Technician** for our **Toronto **office**! **In this role, you will be responsible in providing first-line technical support and assistance to end-users...
-
IT Support Professional
1 week ago
Toronto, Ontario, Canada Spectrum Health Care Full timeJob SummaryWe are seeking a highly skilled IT Helpdesk Technician to join our team in Toronto. This is a full-time role working out of our office.About UsSpectrum Health Care is proud to be named one of Canada's Best Managed Companies, recognizing our commitment to overall performance, growth, and innovation.CompensationThe estimated annual salary for this...
-
Bilingual Helpdesk Administrator
6 months ago
Toronto, Canada Medison Pharma Full timeMedison is a global pharma company, with a mission of accelerating access to lifesaving therapies for patients suffering from rare and severe diseases, regardless of where they live. We are a rapidly growing company, operating in 4 continents and over 24 countries. We believe in adaptability and agility, working in an ever-changing environment to forward...