Help Desk Technician

3 weeks ago

Toronto, Ontario, Canada Citi College of Canadian Careers Full time

Job Title: Help Desk Technician - Technical Support Specialist

Job Summary: We are seeking a highly skilled Help Desk Technician to join our team at Citi College of Canadian Careers. As a Help Desk Technician, you will be responsible for providing technical support to our students and staff, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to students and staff via phone, email, and in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Install, configure, and maintain computer hardware and software
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other technical teams to resolve complex technical issues

Requirements:

  • 1 year to less than 2 years of experience in a help desk or technical support role
  • Degree in Computer Science, Information Technology, or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Working Conditions:

  • 35 hours per week
  • Permanent position
  • English language

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