Intake Coordinator

2 months ago

Toronto, Canada SPRINT Senior Care Full time
About SPRINT Senior Care:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible.

About the Role:
House Calls is an interdisciplinary primary healthcare team providing ongoing comprehensive geriatric home-based primary care since 2008. House Calls provides comprehensive primary medical care, as well as occupational therapy, physiotherapy and social work. House Calls also facilitates connections to community support services for homebound seniors with physical, cognitive and social frailties. House Calls and its partners also work closely with hospitals and other health care providers to foster client-centred care, especially during transitions between care providers. www.seniorshousecalls.ca

The Coordinator will be the initial point of contact for House Calls; this position will take responsibility for screening calls and determining needed services/supports to which clients (and their families) can be referred. The Coordinator will be responsible for administrative and service responsibilities such as staff scheduling, managing fax referrals and filing. The Coordinator utilizes their knowledge of medical terminology and medical ethics, and exercises judgment and decision-making to provide support for the House Calls team of primary care professionals.

What You'll Do:
  • Screen and assess clients’ eligibility for House Calls, and process new client referrals.
  • Triage incoming calls to determine urgency of medical team's response, and liaise with the appropriate mobile member.
  • Coordinate and chair weekly rounds, taking minutes, and preparing a list of new client referrals and existing clients for review.
  • Faxing referrals and following up with specialist offices as needed.
  • Maintain statistical records which track the referral sources and services/support to which clients are referred.
  • Maintain accurate and complete documentation related to the Intake function.
  • Coordinate equipment donations and maintain inventory.
  • Order and maintain PPE and supplies and tracking inventory.
  • Assist management in coordination of statistical reports, program planning and meetings.
  • Ensure that clients are receiving responsive customer service that is personalized, individualized and of the highest quality according to SPRINT Senior Care’s Continuous Quality Improvement (CQI) concepts.
  • Schedule client visits for House Calls services.
  • Initiate and/or reply to client/hospital/Ontario Health @Home and or other intake referral phone calls regarding service provision.
  • Prepare House Calls Welcome packages, and mail requests for House Calls information.
  • Appropriately document client comments advising the House Calls teams as appropriate.
  • Provide clerical and support services for House Calls team members, including data entry, filing, photocopying, FAX transmissions, managing incoming and outgoing mail, and maintaining office supplies.
  • Responsible for all incoming and outgoing mail and maintaining all House Calls office supplies.

What You'll Bring:
  • Certificate or diploma in Medical Terminology, or Medical Office Administration.
  • Minimum 2 years’ experience working in Medical Office Administration.
  • Experience working with and documenting in an Electronic Medical Record.
  • Previous experience in handling confidential or sensitive information; knowledge of applicable data privacy laws.
  • Demonstrated excellence in written and verbal communications.
  • Excellent organizational skills.
  • Proficient in Microsoft Office suite.
  • Experience using AlayaCare and Telus MedAccess EMR is an asset.
  • Ability to work cooperatively in a high-pressure team setting is essential.
  • Flexible, creative approach, showing initiative.
  • Good problem-solving skills and good judgment are essential.
  • Ability to work without supervision and respond professionally to a high volume of incoming calls.

What We Offer:
  • Opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors
  • Pension Plan
  • Comprehensive Benefits Plan (health, dental, insurance)
  • Employee Assistance Program (Inkblot)
  • Paid time off
  • Tuition reimbursement program and professional development
  • Wellness Program
  • Recognition and fun events
  • Opportunity to make a difference in the community

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.
SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

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