Esl Intake Coordinator

3 weeks ago

Toronto, Canada Newcomer Women's Services Toronto Full time

POSITION**:ESL Intake Coordinator-Admin Support**

Department**:ESL**

REPORTS**:ESL Manager**

LOCATION: 245 Fairview Mall Drive, North York, ON M2J 4T1

CLASSIFICATION**:Bargaining Unit position**

STATUS**:This is a part time position till August 30, 2025**

HOURS OF WORK**:10-15 hours per week**

HOURLY RATE**:$22.68**

***

As a member of the ESL Team, you will be involved in providing integrated employment support to all service users of Newcomer Women’s Services Toronto (NEW). The Coordinator is the first point of contact for the organization and will assist in carrying out the administrative operations for all ESL programs in accordance with the standards set out by the organization and its funders.

The Coordinator is responsible for efficiently and accurately answering enquiries on the phone and in person to new and existing clients, as well as providing general information in a warm professional manner ensuring customer service satisfaction at all times. In addition, the position is responsible for providing administrative support to staff ensuring that schedules are managed and data entries are entered in a timely manner. The Coordinator is also responsible for coordinating activities related to intake, customer service and employer accounts in CAMS. The role will maintain contact with clients through intake and referrals and provide administrative support including filing and ensuring that schedules and databases have accurate information and are managed efficiently. The Coordinator will notify customers of new workshops and services. As well, the incumbent will work as part of the team to manage new and dormant files. The Coorintor will manage the resources in the reception by replenishing and ensuring they are current and reflect the needs of customers.

**Duties & Responsibilities**
- Manage the front desk at the reception answering telephone and walk-in queries, accurately and efficiently by adhering to the agency’s customer service standards. The standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries
- Support the Employment Program staff by acting as an agency triage by assessing client needs and providing accurate internal program referrals
- Provide initial information about agency programs and services
- Book clients for Intake appointments, information sessions and workshops by collecting tombstone information to ensure appropriate service and to reduce over booking. In addition, enter information into data management systems (CAMS and Internal OS) by collecting basic information to ensure appropriateness and for statistics
- Maintain records of transactions and contacts with clients. In addition, enter and update client profiles into the organization’s database.
- Provide clients with reminder notice to the sessions to ensure their participation.
- Assist with scheduling appointments for the ESL instructors
- Prepare file folders for case management and maintain an adequate supply of intake and assessment forms
- Manage the file distribution process by ensuring that files assigned for case management are reflective of available employment consultants, and that files for unavailable (vacation, sick) staff are reassigned, in order to reduce client’s wait time
- Prepare forms and enter employer and data in an error free manner and maintain the databases
- Identify and address client issues through active listening and respond in a timely manner.
- Enter placement incentive data in Cams -EOIS database ensuring that the necessary accurate information is received from the Job Developer team in a timely manner
- Assist with mail distribution both incoming and outgoing as well as ensure adequate supply of postage stamps for prompt delivery
- Responsible for ordering office supplies and tracking inventory in an efficient way and Liaising with organizations suppliers/vendors as assigned
- Provide Intake/statistical reports in order to ensure efficiency and track progress in service delivery
- Actively listen to client issues and work with the team to address them and find resolution in a timely manner
- Assist with outreach and marketing to promote the products and services of the organization to increase awareness and attract new customers
- Ensure client satisfaction through maintaining ongoing, effective communication with clients, partners, and the community
- Submit monthly Intake activity report to the ESL-Manager
- Submit weekly operational report of Intake to the ESL-Manager
- Other duties/tasks might be assigned by the Manager

**Team Contributions and Expectations**

**-**Committed to the contribution toward program targets and outcomes as defined by the funders upholding organization’s mission/vision

**-**Participate in training of new staff, practicum students and volunteers as required -Attend workshops and training as recommended by NEW
- Take an activ

  • ESL Instructor

    4 weeks ago

    Toronto, Ontario, Canada Niagara Catholic District School Board Full time

    English as a Second Language Instructor OpportunityThe Niagara Catholic District School Board is seeking a qualified English as a Second Language (ESL) Instructor to join our Continuing Education Department. As a casual ESL Instructor, you will work on a "call as needed" basis, filling in for ESL staff who are away or on leave.Key Responsibilities:Instruct...

  • Intake Coordinator

    5 months ago

    Toronto, Canada Radius Child and Youth Services Full time

    **EXTERNAL/INTERNAL POSTING** **Position Title: Intake Coordinator** **Reports to**:Manager, Clinical Operations **Location**:Radius Etobicoke office (Hybrid/Remote is Negotiable) **Status**:Part-Time - **Contract 6 months** (21.75 hours per week) **Salary**:Target Hiring Range: $31.55 - $35.57/hourly (in accordance with OPSEU Collective Agreement **Start...

  • Esl Activity Leader

    6 months ago

    Toronto, Canada Innivec Full time

    Job title Activity leader for ESL Department Academic Administration Reports to ESL Program Manager Innivec a network of educational institutions in Canada dedicated to delivering excellence in higher education for global learners. We pride ourselves as a leading education provider in the industry, providing students with quality education and preparing...

  • Intake Coordinator

    5 months ago

    Toronto, Canada Lifemark Health Group Full time

    **Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time The** Intake Coordinator** role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that...

  • Intake Coordinator

    5 months ago

    Toronto, Canada Beaches Therapy Group Full time

    **Beaches Therapy Group** currently has three busy, modern clinics in Midtown and East Toronto. We are collaborative, multi-disciplinary staff, offering individual, couple, child, and family therapy. Our clinic serves a broad range of clients. We are a mostly paperless practice with excellent management software. Solid administrative support in a...

  • Intake Coordinator

    5 months ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Activity Leader for Esl

    5 months ago

    Toronto, Canada Innivec Full time

    Innivec a network of educational institutions in Canada dedicated to delivering excellence in higher education for global learners. We pride ourselves as a leading education provider in the industry, providing students with quality education and preparing them for their careers. **Job summary** Innivec is seeking for an enthusiastic and energetic Activity...

  • Activity Leader for Esl

    5 months ago

    Toronto, Canada Innivec Full time

    Innivec a network of educational institutions in Canada dedicated to delivering excellence in higher education for global learners. We pride ourselves as a leading education provider in the industry, providing students with quality education and preparing them for their careers. We are currently seeking instructors to support Innivec’s continued vision of...

  • Activity Leader for Esl

    5 months ago

    Toronto, Canada Innivec Full time

    Innivec a network of educational institutions in Canada dedicated to delivering excellence in higher education for global learners. We pride ourselves as a leading education provider in the industry, providing students with quality education and preparing them for their careers. We are currently seeking instructors to support Innivec’s continued vision of...

  • Intake Coordinator

    6 months ago

    Toronto, Canada pt Health Full time

    Intake Coordinator – Customer Contact Centre   Location: Remote-based office within Ontario, Canada Status: Permanent full time   The  Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position...

  • Intake Coordinator

    2 months ago

    Toronto, Canada Centre for Psychology and Emotional Health Full time

    The Centre for Psychology and Emotional Health is a well-established practice in downtown Toronto, located at Bay and Bloor. We provide evidence-based therapies: such as Emotion-Focused Therapy (EFT); Cognitive Behavioral Therapy (CBT); Dialectical Behavior Therapy (DBT); and Mindfulness Based approaches. We value psychotherapy integration, diversity, and a...

  • Intake Administrator/coordinator

    5 months ago

    Toronto, Canada Toronto Psychology Clinic Full time

    **About Us** The Toronto Psychology Clinic is a dynamic and rapidly expanding private practice dedicated to providing expert psychological consultation, assessment, and treatment for individuals across the lifespan. Our commitment to delivering culturally-informed, evidence-based, and socially inclusive services is at the core of our mission. We represent a...

  • Intake Coordinator

    2 months ago

    Toronto, Canada College of Registered Psychotherapists of Ontario Full time

    Opportunity in Professional Regulation We are seeking an organized and detail-oriented team player skilled at receiving, processing and triaging incoming information needed for effective case management. This position will also be communicating with impacted parties, advising on the statutory authority of the College, following-up to obtain clarification...

  • Clinical Intake Coordinator

    1 day ago

    Toronto, Ontario, Canada pt Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Intake Coordinator to join our team. This role will serve as the initial point of contact for clients, ensuring seamless communication and coordination with our network of clinics.Key ResponsibilitiesAct as the primary liaison between client companies and our intake systemVerify information and coordinate...

  • Intake Coordinator

    2 months ago

    Greater Toronto Area, Canada Medical Clinics (Multiple Locations) Full time

    Job locations: Scarborough, Thornhill, Mississauga, Oakville As an Intake Coordinator, you will be responsible for managing the initial contact with clients, gathering and processing necessary information, and coordinating the intake process. You will serve as the first point of contact for clients and play a vital role in creating a welcoming and efficient...

  • Utilization Coordinator

    5 months ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    **Utilization Coordinator - Intake - Temporary Full-Time** If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a **Utilization Coordinator - Intake**. **Position Summary**: The Utilization Coordinator - Intake serves as the coordinating contact...

  • Immigration Client Intake Coordinator

    6 months ago

    Toronto, Canada Altec Global Inc Full time

    Altec Global Inc. is a professional immigration consulting and legal services based in Toronto, Canada. We are looking for a Client Intake Coordinator to join our team. **Job Duties**: - Evaluate prospective client inquiries and phone calls, analyzing their case and background based on the firm's SOP - Identify client's needs and describe services that the...

  • Intake Coordinator

    2 months ago

    Toronto, ON, Canada Child Development Institute Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Worker to join our team at the Child Development Institute. As a key member of our intake team, you will be responsible for providing exceptional customer service to families and individuals seeking our services.Key ResponsibilitiesAssess needs: Respond to initial calls and inquiries for...

  • Intake Coordinator

    3 months ago

    Toronto, Canada McLeish Orlando Full time

    The main responsibilities for this role are (but not limited to): **Intake Calls**: - Handle all calls and callbacks for potential new clients - including calls that come in during office hours - Scheduling appointments for potential new clients - File openings **Reception Duties**: - Greeting clients - offering coffee/tea/water to clients - Reviewing the...

  • English Language Facilitator for Adult Learners

    1 day ago

    Toronto, Ontario, Canada Niagara Catholic District School Board Full time

    We are seeking a highly skilled English language facilitator to join our Continuing Education Department as a casual ESL Instructor.About the RoleThe successful candidate will be responsible for instructing English as a second language, in accordance with curriculum guidelines of the Canadian Language Benchmarks. They will plan and develop daily lessons...