Intake Administrator/coordinator

6 months ago

Toronto, Canada Toronto Psychology Clinic Full time

**About Us**

The Toronto Psychology Clinic is a dynamic and rapidly expanding private practice dedicated to providing expert psychological consultation, assessment, and treatment for individuals across the lifespan. Our commitment to delivering culturally-informed, evidence-based, and socially inclusive services is at the core of our mission. We represent a highly skilled and diverse team of 9 registered mental health professionals, including psychologists, social workers, psychotherapists, and graduate students, all working collaboratively to make a positive impact on mental health.

**About the Role**

**Responsibilities include**:

- Conduct mental health intake screenings with new clients to gather relevant information and assess their needs.
- Optimize caseloads for therapists based on their availability, specialties, and the specific needs of clients.
- Manage all client inquiries, bookings, and waitlists efficiently
- Provide excellent customer service to all clients
- Proactively respond to and resolve client concerns
- Support and maintain communication with referral sources
- Track and optimize intake metrics and provide regular reports to the Clinic Director.
- Identify opportunities to improve processes, supporting documents, and systems related to intake procedures.
- Maintain and handle personal health information in accordance with provincial regulations, ensuring confidentiality and compliance.
- Stay abreast of clinic operations, software, and tools
- Troubleshoot and test software systems that support intake processes
- Keep intake files, folders, and standard operating procedures up to date and organized.
- Collaborate with the Clinic Coordinator to ensure all business operations run smoothly.
- Complete other ad hoc administrative duties as assigned.

**Qualifications required**:

- 5+ years of full-time work experience in an administrative, customer service focused role
- Post-secondary education in business administration or related field
- Exceptional organizational skills and attention to detail
- Demonstrated superb customer service skills with a client-centric approach.
- Ability to take initiative, make thoughtful recommendations, and effectively problem-solve.
- Strong multitasking and prioritization skills to handle various responsibilities concurrently.
- Excellent written and oral communication skills to effectively interact with clients and therapists.
- Proficiency with Jane App and Google Drive is an asset but not required
- Must have access to secure internet, computer, and a dedicated office space for remote work
- Must be willing to work in-person for a minimum of 2 days per week

**Benefits of the position include**:

- Further develop healthcare administration and management skills
- Vacation and Personal Days
- Bonus pay
- Opportunities for advancement within the organization
- Hybrid work environment
- Close-knit team of professionals

**Availability**:40 hours/week

**Location**: Hybrid, 2 days in-person require at our downtown location 123 Edward Street.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your long term career goals?
- What skills do you consider the most important to the role of an intake coordinator and why?
- What interests you the most about this role ?

**Experience**:

- Intake/Front Desk: 3 years (required)
- Administrative: 5 years (required)

  • Intake Coordinator

    6 months ago

    Toronto, Canada Beaches Therapy Group Full time

    **Beaches Therapy Group** currently has three busy, modern clinics in Midtown and East Toronto. We are collaborative, multi-disciplinary staff, offering individual, couple, child, and family therapy. Our clinic serves a broad range of clients. We are a mostly paperless practice with excellent management software. Solid administrative support in a...

  • Intake Coordinator

    6 months ago

    Toronto, Canada Lifemark Health Group Full time

    **Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time The** Intake Coordinator** role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that...

  • Intake Coordinator

    3 months ago

    Toronto, Canada Centre for Psychology and Emotional Health Full time

    The Centre for Psychology and Emotional Health is a well-established practice in downtown Toronto, located at Bay and Bloor. We provide evidence-based therapies: such as Emotion-Focused Therapy (EFT); Cognitive Behavioral Therapy (CBT); Dialectical Behavior Therapy (DBT); and Mindfulness Based approaches. We value psychotherapy integration, diversity, and a...

  • Intake Coordinator

    6 months ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Intake Coordinator

    7 months ago

    Toronto, Canada pt Health Full time

    Intake Coordinator – Customer Contact Centre   Location: Remote-based office within Ontario, Canada Status: Permanent full time   The  Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position...

  • Intake Coordinator

    6 months ago

    Toronto, Canada Radius Child and Youth Services Full time

    **EXTERNAL/INTERNAL POSTING** **Position Title: Intake Coordinator** **Reports to**:Manager, Clinical Operations **Location**:Radius Etobicoke office (Hybrid/Remote is Negotiable) **Status**:Part-Time - **Contract 6 months** (21.75 hours per week) **Salary**:Target Hiring Range: $31.55 - $35.57/hourly (in accordance with OPSEU Collective Agreement **Start...

  • Intake Coordinator

    3 months ago

    Greater Toronto Area, Canada Medical Clinics (Multiple Locations) Full time

    Job locations: Scarborough, Thornhill, Mississauga, Oakville As an Intake Coordinator, you will be responsible for managing the initial contact with clients, gathering and processing necessary information, and coordinating the intake process. You will serve as the first point of contact for clients and play a vital role in creating a welcoming and efficient...

  • Esl Intake Coordinator

    2 months ago

    Toronto, Canada Newcomer Women's Services Toronto Full time

    POSITION**:ESL Intake Coordinator-Admin Support** Department**:ESL** REPORTS**:ESL Manager** LOCATION: 245 Fairview Mall Drive, North York, ON M2J 4T1 CLASSIFICATION**:Bargaining Unit position** STATUS**:This is a part time position till August 30, 2025** HOURS OF WORK**:10-15 hours per week** HOURLY RATE**:$22.68** *** As a member of the ESL Team,...

  • Client Intake Coordinator

    7 months ago

    Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Client Intake Coordinator

    7 months ago

    Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Coordinator

    3 months ago

    Toronto, Canada College of Registered Psychotherapists of Ontario Full time

    Opportunity in Professional Regulation We are seeking an organized and detail-oriented team player skilled at receiving, processing and triaging incoming information needed for effective case management. This position will also be communicating with impacted parties, advising on the statutory authority of the College, following-up to obtain clarification...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe,...

  • Counsellor, Intake

    6 months ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Counsellor, Intake** **1 Full Time, Permanent** - **Classification: Counsellor, Intake**_ - **Job Title: Counsellor, Intake**_ - **Hours of Work: 37.5 hours per week**_ - **Rate of Pay: $23.18 - $27.12**_ - **Closing Date: Until filled**_ Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance...

  • Utilization Coordinator

    6 months ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    **Utilization Coordinator - Intake - Temporary Full-Time** If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a **Utilization Coordinator - Intake**. **Position Summary**: The Utilization Coordinator - Intake serves as the coordinating contact...

  • Intake Coordinator

    6 months ago

    Toronto, Canada The Hospital for Sick Children (SickKids) Full time

    We are looking for an Intake Coordinator to join Tele Mental Health Service as part of Telepsychiatry at Sickkids. As a Telepsychiatry Intake Coordinator, you will triage, respond, and coordinate referrals, scheduling appointments on a variety of technology platforms to connect consultants with children and youth with mental health assessments. The role also...

  • Immigration Client Intake Coordinator

    7 months ago

    Toronto, Canada Altec Global Inc Full time

    Altec Global Inc. is a professional immigration consulting and legal services based in Toronto, Canada. We are looking for a Client Intake Coordinator to join our team. **Job Duties**: - Evaluate prospective client inquiries and phone calls, analyzing their case and background based on the firm's SOP - Identify client's needs and describe services that the...

  • Intake Coordinator

    4 months ago

    Toronto, Canada McLeish Orlando Full time

    The main responsibilities for this role are (but not limited to): **Intake Calls**: - Handle all calls and callbacks for potential new clients - including calls that come in during office hours - Scheduling appointments for potential new clients - File openings **Reception Duties**: - Greeting clients - offering coffee/tea/water to clients - Reviewing the...

  • Intake Worker

    7 months ago

    Toronto, Canada Shift Collab Full time

    Are you passionate about making a positive impact on people's lives and facilitating their journey toward better mental health? Are you a skilled communicator with a deep sense of empathy and a knack for organization? If so, we have an exciting opportunity for you. We are seeking a highly organized Intake Worker to join our team! As an Intake Worker, you...