Intake Coordinator
4 weeks ago
Intake Coordinator Role Summary
The Intake Coordinator is the initial point of contact for clients and acts as a resource for key customers. This role is an integral part of the Customer Contact Centre team, ensuring timely access to quality treatment services for patients. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work well under pressure and maintain confidentiality.
Key Responsibilities:
- Act as the primary point of contact for client companies
- Accept and record new referrals within the client intake system
- Verify information and coordinate assessment times with clinics
- Communicate with clients and clinics to book appointments
- Update referral data and treatment plan statuses in the database
Requirements:
- 2+ years of customer service/administrative experience
- Bilingual French preferred
- Post-secondary education is an asset
- Advanced written and verbal communication skills
- Strong interpersonal skills to maintain customer relationships
- Ability to prioritize tasks under pressure
- Proficiency in MS Word, Excel, and database software
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants.
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