Intake Coordinator

4 months ago

Toronto, Canada College of Registered Psychotherapists of Ontario Full time

Opportunity in Professional Regulation

We are seeking an organized and detail-oriented team player skilled at receiving, processing and triaging incoming information needed for effective case management. This position will also be communicating with impacted parties, advising on the statutory authority of the College, following-up to obtain clarification and assisting in identifying risk.

Major Duties/Responsibilities:

- Receives, processes and triages incoming information related to professional conduct.
- Reviews information in accordance with CRPO protocols.
- Identifies risk; situations requiring the attention of the Manager to consider interim actions; and matters for file closure at intake.
- Provides front line information and inquiry support.
- Prepares a clear and concise summary of the initiating documents for review and consideration.
- Drafts required correspondence and notifications.  
- Addresses inquiries involving professional conduct matters from various parties.
- Performs case management activities including: opening files, managing receipt of case documents, creating and organizing electronic files, updating the case management system and preparing reports on trends and emerging issues.
- Provides accommodations to parties within the complaints and reports process.

**Requirements**:

- A Social Service Worker diploma or equivalent experience is required.
- 4+ years of relevant intake/ front line support experience required.
- Experience working in a community and social services, health care or a clinical environment preferred.
- Fluency in French is an asset.
- Experience working in a regulatory setting is an asset.
- Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint and Access) and Adobe Acrobat required.

**Skills**:

- Written communication skills to respond to correspondence and prepare detailed and accurate case summaries.
- Verbal communication and customer service skills to communicate with a variety of parties to collect and provide information related to professional conduct matters.
- Displays empathy while maintaining and understanding neutrality.
- Employs trauma and crisis response techniques to avoid triggers in written and verbal correspondence.
- Competent and comfortable managing and diffusing difficult phone calls, employing effective de-escalation and dispute resolution techniques.
- Resilience, tact and diplomacy to communicate with individuals on sensitive matters in a respectful and culturally appropriate manner.
- Professional judgment to ensure that information disclosed is appropriate.
- Time management and attention to detail.
- Able to work in a dynamic team environment and can recognize shifts in priorities.

The Intake Coordinator position is being offered as a full-time salaried position.

Please submit a resume and cover letter at your earliest convenience. Interviews will commence prior to the submission deadline. No phone calls please. Start date: Immediately

We thank all applicants for their interest. Only those selected for an interview will be contacted.

If you require an accommodation, please contact us and we will work with you to meet your needs.

CRPO does not utilize AI technology within the recruitment process.

College of Registered Psychotherapists of Ontario

Pay: From $70,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- Relevant intake/front line support: 4 years (required)

**Language**:

- French (preferred)
- English (required)

Work Location: Hybrid remote in Toronto, ON M5G 2J5

  • Intake Coordinator

    6 months ago

    Toronto, Canada Radius Child and Youth Services Full time

    **EXTERNAL/INTERNAL POSTING** **Position Title: Intake Coordinator** **Reports to**:Manager, Clinical Operations **Location**:Radius Etobicoke office (Hybrid/Remote is Negotiable) **Status**:Part-Time - **Contract 6 months** (21.75 hours per week) **Salary**:Target Hiring Range: $31.55 - $35.57/hourly (in accordance with OPSEU Collective Agreement **Start...

  • Intake Coordinator

    7 months ago

    Toronto, Canada Lifemark Health Group Full time

    **Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time The** Intake Coordinator** role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that...

  • Intake Coordinator

    6 months ago

    Toronto, Canada Beaches Therapy Group Full time

    **Beaches Therapy Group** currently has three busy, modern clinics in Midtown and East Toronto. We are collaborative, multi-disciplinary staff, offering individual, couple, child, and family therapy. Our clinic serves a broad range of clients. We are a mostly paperless practice with excellent management software. Solid administrative support in a...

  • Intake Coordinator

    1 day ago

    Toronto, Canada Lifemark Health Group Full time

    **Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time **Schedule**: The Customer Contact Centre is open between 8am-8pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe The **Intake Coordinator** role with Lifemark is the initial...

  • Intake Coordinator

    7 months ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...

  • Intake Coordinator

    7 months ago

    Toronto, Canada pt Health Full time

    Intake Coordinator – Customer Contact Centre   Location: Remote-based office within Ontario, Canada Status: Permanent full time   The  Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position...

  • Intake Coordinator

    3 months ago

    Toronto, Canada Centre for Psychology and Emotional Health Full time

    The Centre for Psychology and Emotional Health is a well-established practice in downtown Toronto, located at Bay and Bloor. We provide evidence-based therapies: such as Emotion-Focused Therapy (EFT); Cognitive Behavioral Therapy (CBT); Dialectical Behavior Therapy (DBT); and Mindfulness Based approaches. We value psychotherapy integration, diversity, and a...

  • Intake Administrator/coordinator

    6 months ago

    Toronto, Canada Toronto Psychology Clinic Full time

    **About Us** The Toronto Psychology Clinic is a dynamic and rapidly expanding private practice dedicated to providing expert psychological consultation, assessment, and treatment for individuals across the lifespan. Our commitment to delivering culturally-informed, evidence-based, and socially inclusive services is at the core of our mission. We represent a...

  • Intake Coordinator

    3 months ago

    Greater Toronto Area, Canada Medical Clinics (Multiple Locations) Full time

    Job locations: Scarborough, Thornhill, Mississauga, Oakville As an Intake Coordinator, you will be responsible for managing the initial contact with clients, gathering and processing necessary information, and coordinating the intake process. You will serve as the first point of contact for clients and play a vital role in creating a welcoming and efficient...

  • Utilization Coordinator

    7 months ago

    Toronto, Canada Runnymede Healthcare Centre Full time

    **Utilization Coordinator - Intake - Temporary Full-Time** If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a **Utilization Coordinator - Intake**. **Position Summary**: The Utilization Coordinator - Intake serves as the coordinating contact...

  • Intake Coordinator

    4 months ago

    Toronto, Canada McLeish Orlando Full time

    The main responsibilities for this role are (but not limited to): **Intake Calls**: - Handle all calls and callbacks for potential new clients - including calls that come in during office hours - Scheduling appointments for potential new clients - File openings **Reception Duties**: - Greeting clients - offering coffee/tea/water to clients - Reviewing the...

  • Intake Coordinator

    7 months ago

    Toronto, Canada McLeish Orlando Full time

    The main responsibilities for this role are (but not limited to): **Intake Calls**: - Handle all calls and callbacks for potential new clients - including calls that come in during office hours - Scheduling appointments for potential new clients - File openings **Reception Duties**: - Greeting clients - offering coffee/tea/water to clients - Reviewing the...

  • Counsellor, Intake

    7 months ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Counsellor, Intake** **1 Full Time, Permanent** - **Classification: Counsellor, Intake**_ - **Job Title: Counsellor, Intake**_ - **Hours of Work: 37.5 hours per week**_ - **Rate of Pay: $23.18 - $27.12**_ - **Closing Date: Until filled**_ Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance...

  • Client Intake Coordinator

    7 months ago

    Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Client Intake Coordinator

    7 months ago

    Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Esl Intake Coordinator

    2 months ago

    Toronto, Canada Newcomer Women's Services Toronto Full time

    POSITION**:ESL Intake Coordinator-Admin Support** Department**:ESL** REPORTS**:ESL Manager** LOCATION: 245 Fairview Mall Drive, North York, ON M2J 4T1 CLASSIFICATION**:Bargaining Unit position** STATUS**:This is a part time position till August 30, 2025** HOURS OF WORK**:10-15 hours per week** HOURLY RATE**:$22.68** *** As a member of the ESL Team,...

  • Intake Specialist

    1 month ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Worker

    1 day ago

    Toronto, Canada Margaret's Housing and Community Support Services Full time

    Under the direction of the Director of Programs & Services, the Intake Worker acts as the primary contact person to all incoming service requests for Margaret’s Housing, Crisis Bed, Mental Health and Justice Program and Crisis Intervention Programs. The Intake Worker is an integral member of the Margaret’s Team. The primary responsibility of this...