Distribution & Reception Coordinator

3 months ago

NiagaraontheLake, Canada Shaw Festival Theatre Full time
Distribution & Reception Coordinator

Position: Distribution & Reception Coordinator
Department: Distribution and Reception
Compensation: $40,500 annuallyHours: Monday–Friday 35 hrs/wk (including one hour for lunch, permanent, full-time, with benefits available after three months)
Reporting to: Distribution Supervisor and Reception Supervisor

Distribution Responsibilities
• Sort and distribute postal mail, interoffice, couriers and parcels
• Deliver postal mail and print projects throughout the site
• Coordinate and prepare projects for printing from start to delivery; electronic file conversion, document scanning and enhancement
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establish and maintain quality controls to ensure work accuracy
• Respond to first level phone calls from end users of photocopy equipment to determine problem, clear paper jams, run test copies and determine status of copier
• Replace photocopier toner, stock paper and maintain cleanliness of workspace
• Run reports as needed

Reception Responsiblities
• Cover Reception area daily lunch breaks and additionally, in coordination with both Distribution Supervisor and Reception Supervisor, cover Reception as required
• Provide front line security for backstage admittance; ensure visitors sign in, wear Shaw visitor’s badge
• Answer telephone calls, greet company members, patrons and visitors in backstage area
• Use an internal paging system to make company announcements as required
• Troubleshoot basic telephone issues; voice mail, console, telephone, conference calling
• Assist in maintaining patron addresses in the Tessitura constituent database
• Assist with parcel deliveries, lost and found.

Qualifications
• High School Diploma or equivalent work experience
• Experience working in a mail room, copy centre, customer service or reception role

Skills
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Ability to remain confidential and discreet
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary
• Eligible for Canadian Passport to travel to the U.S.A

Other
• Present a professional image at all times to customers and vendors

Please Note: All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.

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