Guest Services Captain

4 months ago

Whistler, Canada Accor Full time

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.


Job Description

Our Guest Services Captain's are ambassadors for an exceptional guest experience, where your passion for service will inspire your team and make our guests feel valued.

Starting Pay Rate:  $19.40 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $22.65 per hour.

Job Duties Include:

Lead and supervise the Guest Services team while ensuring all service standards are followed Handle guest concerns and react quickly, logging and notifying proper departments Attend regularly scheduled departmental meeting Assist in managing the departmental budget and scheduling colleagues accordingly Balance operational, administrative and colleague needs Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards
Qualifications
Previous leadership experience in guest services preferred Previous Property Management System experience preferred Computer literate in Microsoft Window applications preferred Must have a valid BC Driver's Licence Must possess a professional presentation

Job Perks & Benefits:

Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes
Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit 

  • Guest Services Captain

    1 month ago

    Whistler, British Columbia, Canada Accor Full time

    Job Title: Guest Services CaptainAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Guest Services Captain to join our team. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are met and exceeded.Key Responsibilities:Lead and...

  • Guest Services Captain

    1 month ago

    Whistler, British Columbia, Canada Accor Full time

    Job Title: Guest Services CaptainAt Fairmont Chateau Whistler, we are seeking a highly skilled and experienced Guest Services Captain to join our team. As a key member of our hospitality team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are met and exceeded.Key Responsibilities:Lead and...

  • Guest Services Captain

    1 month ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Description": "Job SummaryAs a Guest Services Captain at Fairmont Chateau Whistler, you will be the face of our hotel, providing exceptional service to our guests and leading a team of Guest Services staff. Your passion for service will inspire your team and make our guests feel valued.Key ResponsibilitiesLead and...

  • Guest Services Captain

    1 month ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Description": "Job SummaryAs a Guest Services Captain at Fairmont Chateau Whistler, you will be the face of our hotel, providing exceptional service to our guests and leading a team of Guest Services staff. Your passion for service will inspire your team and make our guests feel valued.Key ResponsibilitiesLead and...

  • Guest Services Captain

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:We are seeking a highly skilled Guest Services Captain to join our team at Fairmont Chateau Whistler. As an ambassador of exceptional guest experience, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed.Key Responsibilities:Lead and supervise the Guest Services teamHandle guest...

  • Guest Services Captain

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:We are seeking a highly skilled Guest Services Captain to join our team at Fairmont Chateau Whistler. As an ambassador of exceptional guest experience, you will be responsible for leading and supervising the Guest Services team while ensuring all service standards are followed.Key Responsibilities:Lead and supervise the Guest Services teamHandle...

  • Guest Services Captain

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler defines mountain luxury. We offer ski-in, ski-out convenience in the winter and an on-site championship golf course in the summer.Job DescriptionOur Guest Services Captain is an ambassador for an exceptional guest experience. This role requires a passion for service that inspires the team...

  • Guest Services Captain

    4 weeks ago

    Whistler, Canada AccorHotel Full time

    Guest ServicesCaptain Our GuestServices Captains are ambassadors for an exceptional guestexperience where your passion for service will inspire your teamand make our guests feelvalued.Starting PayRate: $19.40 per hourWerecognize tenure through our compensation hourly rates increaseafter 6 months and then yearly to three years. At threeyears the pay rate...

  • Accor Hotel Guest Services Leader

    3 weeks ago

    Whistler, British Columbia, Canada AccorHotel Full time

    Guest Services Captain RoleWe are seeking a skilled Guest Services Captain to lead our team and provide exceptional guest experiences. As a Guest Services Captain, you will be responsible for supervising the Guest Services team, handling guest concerns, and ensuring all service standards are followed.Key Responsibilities:Lead and supervise the Guest Services...

  • Guest Services Leader

    4 weeks ago

    Whistler, British Columbia, Canada AccorHotel Full time

    {"Job Title": "Guest Services Captain", "Job Description": "Lead and Inspire Our Guest Services TeamAs a Guest Services Captain at AccorHotel, you will be the face of our exceptional guest experience. Your passion for service will inspire your team and make our guests feel valued.Key Responsibilities:Lead and supervise the Guest Services team while ensuring...

  • Guest Services Leader

    4 weeks ago

    Whistler, British Columbia, Canada AccorHotel Full time

    {"Job Title": "Guest Services Captain", "Job Description": "Lead and Inspire Our Guest Services TeamAs a Guest Services Captain at AccorHotel, you will be the face of our exceptional guest experience. Your passion for service will inspire your team and make our guests feel valued.Key Responsibilities:Lead and supervise the Guest Services team while ensuring...

  • Banquet Captain

    5 months ago

    Whistler, Canada Hilton Whistler Resort & Spa Full time

    **WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing. As a Banquet Captain you will receive the following benefits: -...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of...

  • Bell Captain

    1 month ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that mirrors our commitment to luxury with genuine heart.About the Role:We're seeking a...

  • Bell Captain

    1 month ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that mirrors our commitment to luxury with genuine heart.About the Role:We're seeking a...

  • Accor Hotel Guest Services Leader

    3 weeks ago

    Whistler, British Columbia, Canada AccorHotel Full time

    Guest Services Captain RoleAs a Guest Services Captain at Accor Hotel, you will be an ambassador for exceptional guest experiences. Your passion for service will inspire your team and make our guests feel valued.Key Responsibilities:Lead and supervise the Guest Services team while ensuring all service standards are followed.Handle guest concerns and react...

  • Banquet Captain

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.About the RoleWe're seeking a highly skilled and...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Role:The Bell Captain is a key member of...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Role:The Bell Captain is a key member of...

  • Bell Captain

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Role:The Bell Captain is a vital member of...