Bell Captain
3 weeks ago
About Four Seasons:
At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of respect and care that we would want for ourselves.
About the Role:
The Bell Captain is a key member of our team, responsible for assisting guests with luggage during their arrival and departure experience. This role requires a high level of hospitality, attention to detail, and ability to work effectively in a fast-paced environment. As a Bell Captain, you will be the first point of contact for our guests, setting the tone for their stay with us.
Responsibilities:
- Assist guests with luggage during arrival and departure
- Deliver and pick up items from guest rooms
- Provide exceptional customer service and respond to guest inquiries
- Work closely with other departments to ensure a seamless guest experience
Requirements:
- Previous hotel experience required
- Knowledge of hotel computer systems and programs (Opera)
- College/University degree
- Fluent English (written, spoken, and reading)
- Strong crisis management skills
- Strong commitment to service
- Ability to sit, stand, and walk up to 8 hours
- Ability to lift and carry up to 20 pounds
What We Offer:
- Competitive Salary, wages, and comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, overnight, weekends, and holidays.
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