Guest Services Captain

3 weeks ago

Whistler, British Columbia, Canada Accor Full time
{"Job Title": "Guest Services Captain", "Job Description": "Job Summary

As a Guest Services Captain at Fairmont Chateau Whistler, you will be the face of our hotel, providing exceptional service to our guests and leading a team of Guest Services staff. Your passion for service will inspire your team and make our guests feel valued.

Key Responsibilities
  • Lead and supervise the Guest Services team while ensuring all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper departments
  • Attend regularly scheduled departmental meetings
  • Assist in managing the departmental budget and scheduling colleagues accordingly
  • Balance operational, administrative and colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
Requirements
  • Previous leadership experience in guest services preferred
  • Previous Property Management System experience preferred
  • Computer literate in Microsoft Window applications preferred
  • Must have a valid BC Driver's Licence
  • Must possess a professional presentation
Perks & Benefits
  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits including Golf/Ski passes
Additional Information

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

"}

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