Accor Hotel Guest Services Leader

3 weeks ago


Whistler, British Columbia, Canada AccorHotel Full time

Guest Services Captain Role

We are seeking a skilled Guest Services Captain to lead our team and provide exceptional guest experiences. As a Guest Services Captain, you will be responsible for supervising the Guest Services team, handling guest concerns, and ensuring all service standards are followed.

Key Responsibilities:

  • Lead and supervise the Guest Services team
  • Handle guest concerns and react quickly
  • Attend departmental meetings
  • Assist in managing the departmental budget
  • Balance operational and administrative needs
  • Assist guests with hotel facilities

Requirements:

  • Previous leadership experience in guest services
  • Previous Property Management System experience
  • Computer literate in Microsoft Windows applications
  • Valid BC Driver's License
  • Professional presentation

Perks and Benefits:

  • Subsidized staff accommodation
  • Complimentary meal in our staff cafeteria
  • Access to our Employee Travel Program
  • Hotel leisure benefits

Work Arrangements:

Full-time



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