Accor Hotel Guest Services Leader
3 weeks ago
Guest Services Captain Role
We are seeking a skilled Guest Services Captain to lead our team and provide exceptional guest experiences. As a Guest Services Captain, you will be responsible for supervising the Guest Services team, handling guest concerns, and ensuring all service standards are followed.
Key Responsibilities:
- Lead and supervise the Guest Services team
- Handle guest concerns and react quickly
- Attend departmental meetings
- Assist in managing the departmental budget
- Balance operational and administrative needs
- Assist guests with hotel facilities
Requirements:
- Previous leadership experience in guest services
- Previous Property Management System experience
- Computer literate in Microsoft Windows applications
- Valid BC Driver's License
- Professional presentation
Perks and Benefits:
- Subsidized staff accommodation
- Complimentary meal in our staff cafeteria
- Access to our Employee Travel Program
- Hotel leisure benefits
Work Arrangements:
Full-time
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