Guest Services Captain

2 weeks ago


Whistler, British Columbia, Canada Accor Full time

Job Summary:

We are seeking a highly skilled Guest Services Captain to join our team at Fairmont Chateau Whistler. As an ambassador of exceptional guest experience, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are followed.

Key Responsibilities:

  • Lead and supervise the Guest Services team
  • Handle guest concerns and react quickly
  • Attend departmental meetings
  • Assist in managing the departmental budget
  • Balance operational, administrative, and colleague needs
  • Assist guests regarding hotel facilities

Requirements:

  • Previous leadership experience in guest services
  • Previous Property Management System experience
  • Computer literate in Microsoft Windows applications
  • Valid BC Driver's Licence
  • Professional presentation

Perks & Benefits:

  • Subsidized staff accommodation
  • Complimentary meal in our staff cafeteria
  • Access to our Employee Travel Program
  • Hotel leisure benefits

Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality.



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