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Unit Manager, Administration
1 month ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We are looking for a Bilingual Unit Manager, Administration (Broker Logistics ) to join our growing team
Reporting to the Manager, Broker Logistics, the successful candidate will be a key member of the Intact management team. We are looking for a dynamic individual to join a new team at Intact who can drive positive change and motivate the team. You will demonstrate clear leadership abilities and attract, develop as well as retain staff. You will also provide guidance, support, and coaching to staff regarding day-to-day operations to ensure objectives are met and customer service is attained while, continuously demonstrating and upholding our Leadership Success Factors.
This is a great opportunity to work on team with a National mandate. You will be leading a team of employees located in Quebec and work with team members located in Ontario and West.
Ideally, we are looking for someone who has worked with contracts in Claims Legal, Underwriting or Accounts Receivable ; has experience with broker codes; is detail oriented and is focused on finding solutions to implement change.
What you’ll do here:
Provides leadership to the team, focusing on setting goals and priorities, managing work intake, monitoring performance, and providing feedback to employees
Streamline and standardize processes to align broker contracts and code functions nationally
Manage changes to contracts and codes through the lifecycle of the broker relationship
Develop and implement operational policies and procedures within a defined governance framework along with associated change management
Respond to and resolve operational issues/problems within defined service level agreement timeframe
Liaise with Legal and Business stakeholders as needed
Liaise with Compliance and Risk Management teams as needed
Manage the ongoing operation of the Broker Contracts SharePoint site, and execute on its continuous improvement
Lead and oversee broker communication as it relates to new and changes to existing broker agreements and codes
Support the Broker Compensation and Reporting team through their financial cycles or as needed
Other ad hoc projects, as required
What you bring to the table:
Experience with leading a team and drive change
Experience with change management, an asset
Experience with contracts in Claims Legal, Underwriting or Accounts Receivable
Understanding of Intact business environment. Knowledge of Halcion and or Classique system, preferred
Team leadership skills and attention to detail
Project management experience
Solution oriented & takes initiative
Experience with management of a SharePoint site, an asset
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No Canadian work experience required but must have authorization to work in Canada.
#LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
