Current jobs related to Help Desk Analyst - Calgary - Bennett Jones

  • Help Desk Analyst

    3 months ago

    Calgary, Canada ANNY TYE LTD Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Help Desk Analyst

    6 months ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than...

  • Help Desk Support Analyst

    7 months ago

    Calgary, Canada Compass Energy Systems Ltd. Full time

    **Posting Details**: For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company...

  • Experienced Help Desk Analyst

    4 weeks ago

    Calgary, Canada Vectaur Full time

    **Key Responsibilities** - Inform customers about IT products and services - Walk customers step-by-step through the problem-solving process - Help with troubleshooting hardware and software - Follow up with customers to ensure satisfactory service - Communicate customer feedback to the appropriate internal team members **Skills and qualifications** -...

  • IT Help Desk Administrator

    2 months ago

    Calgary, Canada Cam Clark Auto Group Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ **Cam Clark Automotive Group **is seeking a patient and friendly **IT Help Desk Administrator**. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in...

  • Help Desk Specialist

    4 weeks ago

    Calgary, Alberta, Canada AWS Full time

    OverviewAWS is seeking a highly skilled Help Desk Specialist to join our team. As a member of our IT department, you will play a critical role in providing technical support to our employees.Salary: The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.Job Description: In this role, you will be...

  • Service Desk Analyst

    1 month ago

    Calgary, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Help Desk Specialist

    1 week ago

    Calgary, Alberta, Canada Neilson Financial Services Full time

    About UsNeilson Financial Services is a leading provider of innovative life insurance options. Our company was launched in 2012 and has since grown into an award-winning international operation with offices in the USA, Canada, Ireland, and Australia.We offer a range of direct life insurance products through our brands, such as Cover Direct and Seniors...

  • Service Desk Analyst

    3 months ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with...

  • IT Help Desk Technician

    7 months ago

    Calgary, Canada Logel Homes Full time

    Join our team as an IT Help Desk Technician and be the driving force behind seamless computer operations. As the go-to problem solver, you'll prioritize, resolve, and document end user help requests. From provisioning cutting-edge technology to assisting in network and server management, you'll play a pivotal role in our IT success. As the go-to problem...

  • IT Service Desk Analyst

    2 months ago

    Calgary, Canada Lux Windows and Glass Ltd Full time

    IT Service Desk Analyst Level III **Role Description** **Expectations** - Provide excellent customer experience. - Resolve technical issues in a professional and timely manner. - Effectively communicate with Lux teams and users. - Actively contribute to continuous improvement initiatives. - Seek and provide constructive and positive approaches to resolve...

  • Service Desk Analyst

    6 months ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** - Service Desk Analyst - 6 month contract **Vacancy No** - VN6933 **Work Location** - Calgary, AB **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...

  • Service Desk Analyst

    3 months ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst (6 Month Contract) **Vacancy No** VN7434 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses,...

  • Service Desk Analyst

    7 months ago

    Calgary, Canada Quorum Business Solutions Full time

    **Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...

  • Service Desk Analyst, 3 Month Contract

    3 weeks ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst, 3 Month Contract (Calgary, AB.) **Vacancy No** VN7590 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform...

  • IT Support Analyst

    7 months ago

    Calgary, Canada Steelhaus Technologies Full time

    **About the Role** **Position Details** - Status: Full-Time - Location: Calgary, AB. **Duties and Responsibilities** - Create, update, and maintain knowledge base articles and documentation for the Service Desk. - Foster strong relationships with customers to ensure high levels of satisfaction and effective issue resolution. - Install, configure, and...

  • Service Desk Analyst

    1 month ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst (3 Months Contract) **Vacancy No** VN7520 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses,...

  • Service Desk Analyst

    3 months ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst - 5 Month Contract **Vacancy No** VN7407 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses,...

  • Service Desk Analyst, Co-op

    1 month ago

    Calgary, Canada S.I. Systems ULC Full time

    **Placement Length (8-12 Months)** **Number of Positions: 1** **Salary: $18-$24/hour** The Service Desk Analyst, Co-Op is a cornerstone of the IT team and reports directly to the Director, IT Infrastructure & Security. As a member of the IT Service Desk team, you are the first point of contact for the business for IT related issues. You should have strong...

  • Help Desk Specialist

    2 weeks ago

    Calgary, Alberta, Canada Neilson Financial Services Full time

    About Neilson Financial ServicesAt Neilson Financial Services, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Career OverviewWe've evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global...

Help Desk Analyst

3 months ago

Calgary, Canada Bennett Jones Full time

Ranked a Best Employer in Canada for 23 years, Bennett Jones is one of Canada’s premier business law firms and home to lawyers and business advisors. With deep experience in complex transactions and litigation matters, and offices in Calgary, Edmonton, Montréal, Ottawa, Toronto, Vancouver and New York, the firm is well equipped to advise businesses and investors with Canadian ventures and connect Canadian businesses and investors with opportunities around the world. Serving clients since , we are proud to be the firm that businesses trust with their most complex legal matters.

We are currently recruiting for the following role:

Help Desk Analyst

Essential Functions:

Provide a friendly, helpful and knowledgeable support for Lawyers and staff of Bennett Jones seeking technical problem resolution or requests Telephone, Ticket Queue and Walk-ins Log incoming requests into the ticket tracking system Advanced troubleshooting of all Microsoft Office Applications Level I and II support of non-standard applications used at the Firm Level III support of mobile devices and related administration software Provide efficient escalation of issues to the appropriate department within IT if the call is not within the scope of our expertise Report any trending issues to the Help Desk Team Lead to ensure prompt resolution. Document security management User management via Active Directory (i.e., membership to software groups, email distribution groups, etc.) MFA administration and management (i.e., Microsoft Authenticator) After Hours Support rotation Project work as delegated by Help Desk Team Lead Other duties as assigned by the Help Desk Team Lead

Qualifications:

The ideal candidate must have above average communication skills and an eagerness to learn, combined with an enthusiastic, customer service-oriented demeanor. College Diploma or University Degree or related work experience. Strong IT background with a minimum of 2 years technical support experience Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) Practical experience supporting, troubleshooting and resolving various software programs is required. Familiarity with any of these technologies would be an asset; (document management, mobile device management, enterprise accounting software, contact management software, remote assistance) An aptitude for computers, related hardware devices (such as printers) and mobile devices would be a definite asset. Must be organized, reliable, self-motivated, team-oriented, work well under pressure and have a true desire to learn and grow. Bilingual (French / English) considered an asset.