IT Help Desk Technician

6 months ago

Calgary, Canada Logel Homes Full time

Join our team as an IT Help Desk Technician and be the driving force behind seamless computer operations. As the go-to problem solver, you'll prioritize, resolve, and document end user help requests. From provisioning cutting-edge technology to assisting in network and server management, you'll play a pivotal role in our IT success. As the go-to problem solver, you'll handle a wide range of responsibilities, including receiving, prioritizing, and expertly resolving end user help requests. Your exceptional documentation skills will come in handy as you keep track of every issue and its resolution, ensuring nothing slips through the cracks.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Platinum Standard), the 8-time winner of Customer Insight’s Best Customer Experience the 2020, 2021& 2022 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, the young, driven team, is the embodiment of “Excellence Comes Standard”.

**What you’ll be doing**
- User Support: Provide timely and effective support to users, resolving issues related to hardware, software, network, and other IT-related problems.
- Technical Troubleshooting: Diagnose and resolve technical issues, utilizing your knowledge of Microsoft 365, Azure, Fortinet, and various enterprise software.
- Communication: Clearly communicate technical solutions to non-technical users, ensuring customer satisfaction and understanding.
- Problem-Solving: Analyze and effectively solve complex technical problems, contributing to a seamless IT operation.
- Documentation: Maintain detailed records of IT issues, solutions, and user interactions, ensuring efficient tracking and resolution.
- Hardware Provisioning: Procure and provision new hardware, including laptops, tablets, phones, monitors, and other office technology. Set up new remote offices with necessary IT equipment such as internet connectivity, printers, and touch screens.
- Team Collaboration: Work closely with the IT team to manage and support the IT infrastructure, including new hardware and software deployments.
- Training and Guidance: Assist in training users on new technologies and IT policies to ensure efficient and secure use of IT resources.

**What you bring to the team**:

- Proven experience in an IT Help Desk or similar role.
- Strong knowledge of Microsoft 365, Azure environments, and virtualization.
- Experience with network management and security protocols.
- Excellent problem-solving and analytical skills.
- Superior communication and customer service skills.
- Ability to document and maintain accurate records of IT incidents and resolutions.
- Familiarity with mobile device management, remote access software, and endpoint protection.
- Ability to consistently meet changing deadlines in a fast-paced environment.

**Must have experience with the following**:

- Microsoft Active Directory Domain Services (Windows Server, Microsoft Azure)
- Mobile device management
- Microsoft 365 suite
- Windows 10/11
- Systems hardware

**Experience with the following would be considered an asset**:

- Authentication and access management solution
- Remote Desktop Services (RDS)
- Enterprise software (Sage 300 CRE, TimberScan, Sales Simplicity)
- Scripting/programming (PowerShell, Power BI)
- Network skills relating to TCP/IP, LAN/WAN, and Active Directory

**Qualifications and Education**
- Post secondary education such as a technical diploma in information systems or similar education would be preferred.
- 1-3 years of related experience.
- This position requires a valid Driver’s license as this role requires various developments/construction sites approximately 10% of the time._

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including flex days and flexible work schedules; Personal and Health spending Accounts; RRSP&TFSA matching; team building and reward activities; career growth and advancement.

At Logel Homes, we value and celebrate diversity in all its forms. We believe that a diverse and inclusive workforce brings together unique perspectives, experiences, and talents, making us stronger as an organization. We are committed to creating an environment where everyone feels welcomed, respected, and supported. We strive to build a diverse team that reflects the communities we serve and foster an inclusive culture that encourages collaboration, innovation, and growth.

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