Service Desk Analyst

2 months ago


Calgary, Canada Compugen Inc Full time

**Job Title**

Service Desk Analyst (6 Month Contract)

**Vacancy No**

VN7434

**Company Name**

Compugen Inc

**Work Location**

Calgary, AB

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**About Compugen**
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen

**Our Culture**
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

**Key Responsibilities**:

- Contribute to team innovation through ideas for process improvement and efficiency.
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
- Document all problems and solutions in the Service Desk Tracking System.
- Build relationships with customers.
- Be available to work rotating schedules if needed, which may include evenings, weekends and holidays.

**Skills & Qualifications**:

- College diploma or university degree in the field of computer science or technology.
- Exceptional customer service and interpersonal skills, with a focus on rapport-building.
- 2 years of experience of related experience.
- Related technical experience in either a work or school environment.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Experience working in a team-oriented, collaborative environment

**What Compugen Offers You**:

- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility

**Equity Statement**
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

**#LI-RB1


  • Service Desk Analyst

    4 weeks ago


    Calgary, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...


  • Calgary, Canada Lux Windows and Glass Ltd Full time

    IT Service Desk Analyst Level III **Role Description** **Expectations** - Provide excellent customer experience. - Resolve technical issues in a professional and timely manner. - Effectively communicate with Lux teams and users. - Actively contribute to continuous improvement initiatives. - Seek and provide constructive and positive approaches to resolve...

  • Service Desk Analyst

    3 months ago


    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with...

  • Service Desk Analyst

    6 months ago


    Calgary, Canada Quorum Business Solutions Full time

    **Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...


  • Calgary, Canada S.I. Systems ULC Full time

    **Placement Length (8-12 Months)** **Number of Positions: 1** **Salary: $18-$24/hour** The Service Desk Analyst, Co-Op is a cornerstone of the IT team and reports directly to the Director, IT Infrastructure & Security. As a member of the IT Service Desk team, you are the first point of contact for the business for IT related issues. You should have strong...

  • Help Desk Analyst

    3 months ago


    Calgary, Canada ANNY TYE LTD Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Service Desk Analyst

    6 months ago


    Calgary, Canada Compugen Inc Full time

    **Job Title** - Service Desk Analyst - 6 month contract **Vacancy No** - VN6933 **Work Location** - Calgary, AB **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...

  • Help Desk Analyst

    3 months ago


    Calgary, Canada Bennett Jones Full time

    Ranked a Best Employer in Canada for 23 years, Bennett Jones is one of Canada’s premier business law firms and home to lawyers and business advisors. With deep experience in complex transactions and litigation matters, and offices in Calgary, Edmonton, Montréal, Ottawa, Toronto, Vancouver and New York, the firm is well equipped to advise businesses and...

  • Help Desk Analyst

    6 months ago


    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than...

  • help desk analyst

    7 months ago


    Calgary, Canada ANNY TYE LTD Full time

    Education: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingHelp deskPrivate sectorTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • help desk analyst

    6 months ago


    Calgary, Canada ANNY TYE LTD Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 year or equivalent experienceWork settingHelp deskPrivate sectorTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response...


  • Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst, 3 Month Contract (Calgary, AB.) **Vacancy No** VN7590 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform...

  • Service Desk Analyst

    1 month ago


    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst (3 Months Contract) **Vacancy No** VN7520 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses,...

  • Service Desk Analyst

    3 months ago


    Calgary, Canada Compugen Inc Full time

    **Job Title** Service Desk Analyst - 5 Month Contract **Vacancy No** VN7407 **Company Name** Compugen Inc **Work Location** Calgary, AB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses,...

  • Service Desk Analyst

    2 months ago


    Calgary, Canada Paramount Resources Ltd. Full time

    At **Paramount Resources Ltd.** we’re driven by the passion to be the best. Paramount is dynamic, fast-moving and unsatisfied with the status quo. A combination of focused approach, technical expertise and financial depth has propelled us into one of the top exploration and production companies in Canada. While our continued progress can be attributed to...


  • Calgary, Canada Compass Energy Systems Ltd. Full time

    **Posting Details**: For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company...


  • Calgary, Canada S.i. Systems Full time

    Our large Oil & Gas client is looking for a Senior Service Desk Analyst to provide level 1 & 2 support to end users in a Windows environment This role will require you to be in office, downtown Calgary, 5 day/week as well as an on-call rotation every 3 weeks from 7am-9pm, in addition to the standard workday, for level 1&2 urgent help desk tickets Must...


  • Calgary, Canada S.i. Systems Full time

    Our large Oil & Gas client is looking for aSenior Service Desk Analyst to provide level 1 & 2 support to end users in a Windows environmentThis role will require you to be in office, downtown Calgary, 5 day/week as well as an on-call rotation every 3 weeks from 7am-9pm, in addition to the standard workday, for level 1&2 urgent help desk ticketsMust Haves: 6+...


  • Calgary, Canada S.i. Systems Full time

    Our public sector client is seeking a Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues 37.5 hours/week. Candidates must be in Calgary as this will be a Hybrid work environment Must haves: 1+ year of experience as a Helpdesk or Deskside support analyst providing hardware and software support 1+...

  • IT Support Analyst

    6 months ago


    Calgary, Canada Steelhaus Technologies Full time

    **About the Role** **Position Details** - Status: Full-Time - Location: Calgary, AB. **Duties and Responsibilities** - Create, update, and maintain knowledge base articles and documentation for the Service Desk. - Foster strong relationships with customers to ensure high levels of satisfaction and effective issue resolution. - Install, configure, and...