National Manager, 2SLGBTQ+ Business Development

Description

Primary responsibilities will include:

• Design a Sales Development Program to drive and accelerate business growth across One TD: Business Banking, partnering across all LOBs and more broadly across the enterprise with key corporate partners

• Relationship management of key partners and executives across business banking, wealth and TDCT

• Demonstrate a strong understanding and visible passion for the Strategy and Sales Development and how it will contribute to a long-term sustainable advantage for TD.

• Develop and deliver a variety of tools and tactics to support the delivery of the sales strategy, including:

o Look for new sub-segments to target and create a program that can be launched through the various LOB.

o Support the development of Marketing materials and content aimed at our 2SLGBTQ+ customers.

o Be a passionate advocate for the client experience. Drive a client centric proposition.

o Own and lead programs end to end on a diverse set of sales development projects and initiatives with various businesses, support groups and partners.

o Lead Sales strategies and Initiatives where best practices and synergies can be leveraged across the One TD businesses.

o Have a strong understanding of TD businesses, core strategies and tactics to deliver business growth.

• Develop the optimal One TD Distribution Strategy to ensure accelerate business growth

· Design enhanced training and ongoing development of Regional Managers and One TD advisors

· Manage key relationships with National Sales Managers across Business Banking, Wealth and the TDCT to collaborate and embed support for segment

· Maintain key relationships with One TD corporate partners, including Community Investment, Marketing, ESG and HR partners to collaborate and embed support

· Stay current on Business Banking, Wealth and One TD partner strategies and initiatives to ensure consistency in enhancing TD's Brand, Customer Experience and Business Development

• Be the "face of the bank" and Thought Leader for the segment internally and externally in the Black community

• Excellent Sales leadership acumen to drive performance of this important segment

• Track, measure, and report key metrics of the program to understand all portfolio growth

Key Metrics/Indicators of Success may include:

• TD's 2SLGBTQ+ Community's Brand awareness internally and externally

• One TD Volume Growth through business acquisition and relationship deepening

· In Market team engagement, expertise, and business results, including direct and indirect reports

• Increasing Share of Wallet and Market Share

· Strategies to further franchise existing and new TD clients across business lines

· Driving client experience improvements and other demonstrable measures around improve client experience and a unique customer offer

Department Overview

TD is on a journey to leverage its strong brand equity to become the undisputed bank of choice in the Black community. To win and reach our vision, we have built a cross-enterprise effort that include TD Business Banking, Wealth and TDCT with our plan and capabilities to enhance our brand, deepen relationships with existing customers and drive new to bank business.

These programs will have detailed market analysis and customer research, as well as reviews of our product offerings, referral and acquisition tactics and processes. The National Manager, 2SLGBTQ+ Community Sales Development will lead a team of Regional Business Development Managers across Canada reporting into them.

Our goal provides elevated advice and customer experience for our 2SLGBTQ+ customers to ensure financial health and security.

Our team are responsible for developing, implementing, and sustaining client segment programs to build awareness, accelerate acquisition and deepen client relationships.

This team will actively work to strengthen the strategic and tactical alignment between core businesses including TDCT, TD Wealth, TD Business Banking and TD Insurance and core partners including Marketing, Digital and Phone Channel

Success for Segment Strategy will be measured along several metrics:

• Increasing Share of Wallet and Market Share at a segment and business level

• Deepening client relationships across TD Business Banking and Wealth and the enterprise

· Driving new to bank acquisition

· Enhancing Client Experience

Toronto based location is preferred.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):