Administrative Assistant/Front desk

2 months ago

Ottawa, Canada Randstad Canada Full time
Office Administrator/Front Desk
Ottawa
Full tme/permanent role
52,000k

A private clinic that specialises in physiotherapy, chiropractic, and massage therapy among other specialisations, is looking for a permanent Office Administrator/Front Desk superstar to join their team

This role offers a wide range of responsibilities and we are looking for someone who wants stability and a challenge

Advantages
Permanent career in a busy and dynamic industry
52,000k annually
Monday- Friday (No weekends)
Free parking onsite
Career development

Responsibilities
Administrative Management: Manage and oversee all administrative tasks, including scheduling, record-keeping, and correspondence with patients, practitioner and various organizations ie. MVA, WSIB, VAC, lawyers etc.

Patient Interaction: Greet patients warmly and assist with intake forms and documentation while directing inquiries to appropriate team members.

Scheduling: Manage the appointment calendar and coordinate schedules with therapists.

Billing and Payments: Process payments, issue receipts, assist with insurance claims, billing inquiries, and follow up on outstanding payments.

Inventory Management: Monitor and restock supplies, ensuring inventory is tracked and maintained.

Patient Records: Maintain accurate patient records in the EHR system while ensuring patient confidentiality.

Marketing Support: Distribute promotional materials, assist with social media updates, community events, and collect patient feedback.

Technology and Equipment: Operate and troubleshoot office equipment and report any IT issues.

Administrative Duties: Answer and direct phone calls, maintain a tidy reception & clinical area, and perform clerical tasks.

Document Creation: Initiate documentation based on specific programs such as WSIB, MVA, and VAC. Ensure accurate and timely completion of required paperwork.

Customer Service: Address patient needs promptly and ensure a comfortable patient experience.

All Front Desk Responsibilities: Perform all duties outlined for the front desk role as listed above.

Other administrative duties as needed

Qualifications
4+ years working in an office environment (in Administration or Senior role in reception)
Excellent customer service skills
Intermediate/Advanced with MS Office and quick to learn new software
Professional
Multitasker
Works well under pressure
Previous experience working in a medical clinic or health industry is a HUGE plust

Summary
Does this sound like the ideal role for you? Please send your application direclty to lisa.haddow@randstad.ca with the subject line " Office Administrator/Front Desk".

Please note that qualified candidates will be contacted.

Thank you,

Lisa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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