Front Desk Administrator

1 month ago

Ottawa, Canada Argyle Associates Full time

**Join Our Team as a Front Desk Administrator at Argyle Associates**

Are you ready to take your career in customer service to the next level with an exceptional team? We are currently seeking a motivated and dedicated Front Desk Administrator to join our growing Argyle Associates team.

The Front Desk Administrator is responsible for welcoming patients, managing seamless check-ins, processing accurate treatment information, and collaborating with the dental team to ensure efficient patient care coordination.

**Responsibilities**:

- Greet and assist patients, creating a warm and welcoming atmosphere.
- Coordinate patient arrivals, manage paperwork, and facilitate a seamless check-in process.
- Process charts, ensuring accuracy in treatment estimates and financial information.
- Post and collect payments, handle insurance estimates, and submit claims.
- Prepare patient charts for upcoming clinics, ensuring all necessary documentation is complete.
- Respond to phone inquiries, schedule consultations, and manage surgery/post-operative appointments.
- Balance end-of-day reports to maintain financial accuracy.
- Respond to phone inquiries, book consultations, surgery/post-operative appointments
- Collaborate with dental staff to coordinate patient care and address administrative needs.
- Other administrative duties as required

**Skills & Abilities**:

- Proficient in data entry and comfortable using office software.
- Customer service experience in a healthcare or dental setting.
- Strong organizational skills and attention to detail.
- Familiarity with dental terminology and procedures.
- Previous experience working in an oral dentistry office.
- Bilingualism is an asset but not required.
- Excellent verbal and written communication skills to interact professionally with patients, colleagues, and other stakeholders.
- Ability to work collaboratively with the dental team to coordinate patient care and address administrative needs.
- Demonstrated ability to work independently when managing administrative tasks and handling patient inquiries.

**Education & Experience**:

- High school diploma or equivalent.
- Post secondary degree is considered an asset.

**Desired Qualifications**:

- Dental/Medical office experience in a fast-paced environment.
- Bilingualism is an asset but not required.

**Why Join Argyle?**
- Competitive salaries.
- Comprehensive benefits program including employer-paid Health & Dental benefits.
- Opportunities for professional development to enhance your career.
- RRSP match program.
- Paid holidays and time off.
- Company events.
- Free parking at all our locations.
- And more

Pay: $47,000.00-$59,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Willingness to travel to any of our 4 offices from Kanata to Orleans.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (required)
- Dental receptionist: 1 year (required)

**Location**:

- Ottawa, ON (required)

Work Location: In person

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