Lead Specialist, Technical Support

3 weeks ago

Delta, Canada Wallenius Wilhelmsen Full time
Overview:

Lead Specialist, Technical Support - Canada

Reports To: Manager, End User

Location: Delta, BC – On-site

Job Type: Full-time

Work Hours: Monday to Friday 7: am – 3: pm

Salary: $,. – $,. a year

See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen

Are you someone who uses analysis and design techniques to solve business problems using information technology? Do you like identifying the improvements needed for an organization and designing systems to implement change while motivating others to use the systems?

Intrigued? Read on


Responsibilities

WHAT YOU'LL DO

Level 2 on-site and remote End-User Support Desktop Support (Desktop & Laptop Hardware, Windows & Office )Printers (Adding, troubleshooting, maintenance kit installation)Mobility (handheld scanner and mobile phone support) Support of facilities across Canada including Annacis, Richmond, Mississauga, and Halifax Ticket management including follow up and escalation using Service Now Ensure secure, stable IT operations for business use Responsibility over all end user IT equipment and site IT infrastructure in Canada Continuous Improvement of the IT environment to better operations Coordination between Wallenius Wilhelmsen Internal/External Customers and IT Management on major incidents, process improvement, and new requirements Production floor and typical office environment support Executive support as required On-site and remote support of other Wallenius Wilhelmsen offices as needed Work with IT colleagues as part of a distributed international team Update existing and create new infrastructure and process documentation
Qualifications

Technical Competences/Experience:

PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting Help Desk Support Excellent Knowledge of Windows Operating Systems (Windows ) Excellent Knowledge of MS Office Applications Working Knowledge of networking including VPN and Wireless support Printer Support Familiarity with Power Apps and Power BI Handheld Scanner Support (Android based) Third Party Application Support Mobile Phones (iOS based) Audio/Video Setups Experience working closely with users, vendors, and all levels of management

EVEN BETTER IF YOU HAVE

CompTIA A+ Certification or equivalent knowledge Other official certifications (Microsoft, Dell, Cisco, etc.) will be an advantage 

ABOUT YOU

Excellent interpersonal skills Excellent analytical and communication skills Strong customer service orientation both internal and external customers Excellent collaborative and teaming skills Detail orientated Ability to work effectively under minimal supervision Ability to quickly adopt and learn new technologies Fluency in English Ability to travel up to %

ABOUT US 

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services. 

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 0 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

  • Technical Support Lead Specialist

    14 hours ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Wallenius Wilhelmsen. As a Lead Specialist, Technical Support, you will be responsible for providing expert technical support to our end-users, ensuring the smooth operation of our IT systems, and driving continuous improvement in our IT environment.Key...

  • Lead Specialist, Technical Support Expert

    14 hours ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Lead Specialist to join our team at Wallenius Wilhelmsen. As a key member of our IT department, you will be responsible for providing level 2 on-site and remote end-user support, desktop support, and mobility support to our facilities across Canada.Key ResponsibilitiesProvide...

  • Lead Technology Specialist

    5 days ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Specialist to join our team at Wallenius Wilhelmsen. As a key member of our technical support team, you will be responsible for providing expert-level support to our end-users, ensuring seamless operation of our IT systems and infrastructure.Key ResponsibilitiesProvide level 2 on-site and...

  • Senior Technical Support Specialist

    11 hours ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Lead Specialist to join our team at Wallenius Wilhelmsen. As a key member of our IT department, you will be responsible for providing level 2 on-site and remote end-user support, desktop support, and mobility support to our facilities across Canada.Key ResponsibilitiesProvide...

  • Lead Specialist, Technical Support Specialist

    5 days ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    Job SummaryThis role is a key part of our IT team, responsible for providing technical support to our end-users across Canada.Key Responsibilities:Provide Level 2 on-site and remote End-User SupportDesktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365)Printers (Adding, troubleshooting, maintenance kit installation)Mobility (handheld scanner and...

  • Technical Support Professional

    1 day ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Job SummaryWe are seeking a highly skilled Terminal Support Specialist to join our IT Department at Global Container Terminals Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting and resolving hardware and software issues, and collaborating with our team to ensure seamless IT operations.Key...

  • Senior Technical Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    Overview: Senior Technical Support Specialist - Canada Reports To: Manager, End User Location: Delta, BC – On-site Job Type: Full-time Work Hours: Monday to Friday 7:00 am – 3:00 pm Salary: $,. – $,. a year At Wallenius Wilhelmsen, we strive to innovate and enhance logistics while promoting sustainability. We are looking for...

  • Electrical Technical Specialist

    2 weeks ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electric

  • Electrical Technical Specialist

    2 weeks ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electrical drawings, preparing quotations, and providing technical...

  • Electrical Technical Specialist

    1 week ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electrical drawings, preparing quotations, and providing technical...

  • Electrical Technical Specialist

    2 weeks ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electrical drawings, preparing quotations, and providing technical...

  • Electrical Technical Specialist

    2 weeks ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electrical drawings, preparing quotations, and providing technical...

  • Electrical Technical Specialist

    2 weeks ago

    Delta, Canada Cain & Associates Full time

    The Project Technical Specialist will support sales of distribution and control equipment to customers in the BC market by leveraging technical expertise to design distribution and control assemblies for electrical infrastructure. Key responsibilities include interpreting specifications and electrical drawings, preparing quotations, and providing technical...

  • Senior Technical Support Lead

    3 weeks ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    Overview: Senior Technical Support Lead Reports To: Manager, End User Location: On-site Job Type: Full-time Work Hours: Monday to Friday 7:00 am – 3:00 pm Salary: Competitive annual salary At Wallenius Wilhelmsen, we are dedicated to innovation and sustainability in logistics. Our mission is to revolutionize the industry towards a...

  • Senior Technical Support Lead

    3 weeks ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    Overview: Senior Technical Support Lead Reports To: Manager, End User Job Type: Full-time Work Hours: Monday to Friday 7:00 am – 3:00 pm Salary: Competitive annual salary At Wallenius Wilhelmsen, we strive to innovate and challenge the status quo in logistics, aiming for a sustainable, zero-emissions future. Are you adept at leveraging...

  • Technical Sales Specialist

    3 months ago

    Delta, Canada UI Technologies Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service -...

  • It Support Specialist

    2 days ago

    Delta, British Columbia, Canada Taymor Industries Full time

    IT Support SpecialistIT Support Specialist Taymor is seeking a highly skilled IT Support Specialist to join our team in Delta. This is a full-time opportunity that requires 37.5 hours of work per week, with some after-hours and weekend support. About the Opportunity This role is perfect for individuals who are passionate about providing top-notch technical...

  • Administrative Support Specialist

    15 hours ago

    Delta, British Columbia, Canada Thunderbal Distributors Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Thunderbal Distributors Ltd. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team,...

  • IT Support Specialist

    5 days ago

    Delta, Canada Taymor Industries Full time

    **The Opportunity in a Nutshell**: - **IT Support Specialist**: - **37.5 hours per week, will require some after hours and weekend support**: - **$49,000-$58,000 + 3 weeks vacation + 8 wellness days + health and retirement benefits** **__________________________________________________________** **About the Opportunity** Currently, Taymor is looking...

  • Terminal Support Specialist

    1 day ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Job SummaryWe are seeking a highly skilled Terminal Support Specialist to join our IT Department at Global Container Terminals Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting and resolving hardware and software issues, and collaborating with our team to ensure seamless IT operations.Key...