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Lead Specialist, Technical Support
3 weeks ago
Lead Specialist, Technical Support - Canada
Reports To: Manager, End User
Location: Delta, BC – On-site
Job Type: Full-time
Work Hours: Monday to Friday 7: am – 3: pm
Salary: $,. – $,. a year
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen
Are you someone who uses analysis and design techniques to solve business problems using information technology? Do you like identifying the improvements needed for an organization and designing systems to implement change while motivating others to use the systems?
Intrigued? Read on
Responsibilities
WHAT YOU'LL DO
Level 2 on-site and remote End-User Support Desktop Support (Desktop & Laptop Hardware, Windows & Office )Printers (Adding, troubleshooting, maintenance kit installation)Mobility (handheld scanner and mobile phone support) Support of facilities across Canada including Annacis, Richmond, Mississauga, and Halifax Ticket management including follow up and escalation using Service Now Ensure secure, stable IT operations for business use Responsibility over all end user IT equipment and site IT infrastructure in Canada Continuous Improvement of the IT environment to better operations Coordination between Wallenius Wilhelmsen Internal/External Customers and IT Management on major incidents, process improvement, and new requirements Production floor and typical office environment support Executive support as required On-site and remote support of other Wallenius Wilhelmsen offices as needed Work with IT colleagues as part of a distributed international team Update existing and create new infrastructure and process documentationQualifications
Technical Competences/Experience:
PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting Help Desk Support Excellent Knowledge of Windows Operating Systems (Windows ) Excellent Knowledge of MS Office Applications Working Knowledge of networking including VPN and Wireless support Printer Support Familiarity with Power Apps and Power BI Handheld Scanner Support (Android based) Third Party Application Support Mobile Phones (iOS based) Audio/Video Setups Experience working closely with users, vendors, and all levels of managementEVEN BETTER IF YOU HAVE
CompTIA A+ Certification or equivalent knowledge Other official certifications (Microsoft, Dell, Cisco, etc.) will be an advantageABOUT YOU
Excellent interpersonal skills Excellent analytical and communication skills Strong customer service orientation both internal and external customers Excellent collaborative and teaming skills Detail orientated Ability to work effectively under minimal supervision Ability to quickly adopt and learn new technologies Fluency in English Ability to travel up to %ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 0 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
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