Lead Specialist, Technical Support Expert

6 days ago

Delta, British Columbia, Canada Wallenius Wilhelmsen Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Lead Specialist to join our team at Wallenius Wilhelmsen. As a key member of our IT department, you will be responsible for providing level 2 on-site and remote end-user support, desktop support, and mobility support to our facilities across Canada.

Key Responsibilities
  • Provide technical support for end-users, including troubleshooting and resolving hardware and software issues.
  • Manage and resolve technical issues related to desktop hardware, Windows, and Office applications.
  • Support the installation, maintenance, and troubleshooting of printers and mobility devices.
  • Ensure secure and stable IT operations for business use.
  • Manage and maintain all end-user IT equipment and site IT infrastructure in Canada.
  • Continuously improve the IT environment to better operations.
  • Coordinate with internal and external customers and IT management on major incidents, process improvement, and new requirements.
  • Provide on-site and remote support for other Wallenius Wilhelmsen offices as needed.
  • Work with IT colleagues as part of a distributed international team.
  • Update existing and create new infrastructure and process documentation.
Requirements
  • Excellent knowledge of Windows Operating Systems (Windows 10).
  • Excellent knowledge of MS Office Applications.
  • Working knowledge of networking, including VPN and Wireless support.
  • Printer support.
  • Familiarity with Power Apps and Power BI.
  • Handheld Scanner Support (Android based).
  • Third Party Application Support.
  • Mobile Phones (iOS based).
  • Audio/Video Setups.
  • Experience working closely with users, vendors, and all levels of management.
Preferred Qualifications
  • CompTIA A+ Certification or equivalent knowledge.
  • Other official certifications (Microsoft, Dell, Cisco, etc.) will be an advantage.
About You
  • Excellent interpersonal skills.
  • Excellent analytical and communication skills.
  • Strong customer service orientation both internal and external customers.
  • Excellent collaborative and teaming skills.
  • Detail orientated.
  • Ability to work effectively under minimal supervision.
  • Ability to quickly adopt and learn new technologies.
  • Fluency in English.
  • Ability to travel up to 10%.

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