IT Support Specialist
3 months ago
**The Opportunity in a Nutshell**:
- **IT Support Specialist**:
- **37.5 hours per week, will require some after hours and weekend support**:
- **$49,000-$58,000 + 3 weeks vacation + 8 wellness days + health and retirement benefits**
**__________________________________________________________**
**About the Opportunity**
Currently, Taymor is looking for a full-time **IT Support Specialist** to join our team, located out of our Delta location.
More specifically, your day-to-day responsibilities include:
- Interacts with users of all levels within the organization, providing from line help desk support, addressing user inquiries and troubleshooting technical issues.
- Procure necessary equipment, coordinating with vendors and ensuring timely delivery.
- Configure desktops, laptops, mobile devices, printers and other technology devices according to company standards.
- Administer security components on end user devices such as Defender(EDR) and Intune on computers and JAMF on mobile devices.
- Conduct ad-hoc user training to promote efficient and secure usage of technology.
- Manage end user device inventory and recommend upgrades and replacements if needed.
- Administer user accounts and privileges.
**About You**
You will need an diploma/ degree in an IT related program and preferably have 2 years of experience in supporting desktops in a corporate environment.
We are looking for individuals who are effective problem solvers and critical thinkers with excellent interpersonal and customer service skills.
In addition, you must have a strong knowledge and experience in:
- Strong working knowledge of operating systems in a network environment
- Strong knowledge of Windows 11 and Mac OS and configuration of devices.
- Standard methodology to create concise and clear documentation understandable by end-users
- Familiarity with security components (Defender, JAMF)
- **_Will require afterhours and weekend support._**
**About the Benefits**
In return for your hard work and dedication, you will be awarded a **competitive annual base salary** **of $49-58K, based on skills and experience**, along with a wide host of benefits including:
- 3 weeks starting vacation
- 8 wellness days
- RRSP matching
- Group retirement program for employees
- Extended health, dental, vision, and prescription coverage effective immediately
- Life, dependent, and disability insurance
- Lots of support for continuous learning to advance your skills
- A family-first culture where work-life balance truly matters
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