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Lead Specialist, Technical Support Specialist

2 months ago

Delta, British Columbia, Canada Wallenius Wilhelmsen Full time
Job Summary

This role is a key part of our IT team, responsible for providing technical support to our end-users across Canada.

Key Responsibilities:
  • Provide Level 2 on-site and remote End-User Support
    • Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365)
    • Printers (Adding, troubleshooting, maintenance kit installation)
    • Mobility (handheld scanner and mobile phone support)
  • Support of facilities across Canada
  • Ticket management including follow up and escalation using Service Now
  • Ensure secure, stable IT operations for business use
  • Responsibility over all end user IT equipment and site IT infrastructure in Canada
  • Continuous Improvement of the IT environment to better operations
  • Coordination between Internal/External Customers and IT Management on major incidents, process improvement, and new requirements
  • Production floor and typical office environment support
  • Executive support as required
  • On-site and remote support of other offices as needed
  • Work with IT colleagues as part of a distributed international team
  • Update existing and create new infrastructure and process documentation
Requirements:

Technical Competences/Experience:

  • Bachelor's Degree in a Computer/Information Systems major and 5+ years' relevant experience
  • PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
  • Help Desk Support
  • Excellent Knowledge of Windows Operating Systems (Windows 11)
  • Excellent Knowledge of MS Office Applications
  • Working Knowledge of networking including VPN and Wireless support
  • Printer Support
  • Familiarity with Power Apps and Power BI
  • Handheld Scanner Support (Android based)
  • Third Party Application Support
  • Mobile Phones (iOS based)
  • Audio/Video Setups
  • Experience working closely with users, vendors, and all levels of management

Desirable Qualifications:

  • CompTIA A+ Certification or equivalent knowledge
  • Other official certifications (Microsoft, Dell, Cisco, etc.) will be an advantage
About You:

Key Skills:

  • Excellent interpersonal skills
  • Excellent analytical and communication skills
  • Strong customer service orientation both internal and external customers
  • Excellent collaborative and teaming skills
  • Detail oriented
  • Ability to work effectively under minimal supervision
  • Ability to quickly adopt and learn new technologies
  • Fluency in English
  • Ability to travel up to 30%
About Us:

Wallenius Wilhelmsen is a global shipping and logistics company with a premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our focus is on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries.

Our Commitment to Diversity, Equity, & Inclusion:

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated.