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Senior Technical Support Lead
2 months ago
Senior Technical Support Lead
Reports To: Manager, End User
Job Type: Full-time
Work Hours: Monday to Friday 7:00 am – 3:00 pm
Salary: Competitive annual salary
At Wallenius Wilhelmsen, we strive to innovate and challenge the status quo in logistics, aiming for a sustainable, zero-emissions future. Are you adept at leveraging analytical and design methodologies to address organizational challenges through technology? Do you excel at pinpointing necessary enhancements and crafting systems to facilitate change while inspiring others to embrace these systems?
If this resonates with you, continue reading.
ResponsibilitiesKEY FUNCTIONS
Provide Level 2 on-site and remote End-User Support Manage Desktop Support including hardware for desktops and laptops, as well as software applications Oversee support for facilities across various regions Handle ticket management, ensuring follow-up and escalation as needed Maintain secure and stable IT operations for business applications Take responsibility for all end-user IT equipment and site infrastructure Drive continuous improvement initiatives within the IT environment Facilitate communication between internal/external stakeholders and IT management regarding major incidents and process enhancements Support both production floor and office environments Provide executive support as necessary Collaborate with IT colleagues across international locations Update and create documentation for infrastructure and processes QualificationsRequired Skills/Experience:
Proficient in PC/Laptop installations, relocations, modifications, and troubleshooting Experience in Help Desk Support Strong knowledge of Windows Operating Systems Proficient in MS Office Applications Familiarity with networking, including VPN and wireless technologies Experience with printer support Knowledge of Power Apps and Power BI is a plus Support experience with handheld scanners Familiarity with third-party application support Experience with mobile devices, particularly iOS Knowledge of audio/video setups Proven ability to work closely with users, vendors, and managementPREFERRED QUALIFICATIONS
CompTIA A+ Certification or equivalent knowledge Additional certifications (Microsoft, Dell, Cisco, etc.) are advantageousABOUT YOU
Strong interpersonal skills Excellent analytical and communication abilities Customer service-oriented with a focus on both internal and external clients Collaborative and team-oriented Detail-oriented with a proactive approach Capable of working independently with minimal supervision Quick to learn and adapt to new technologies Fluent in English Willingness to travel as requiredABOUT WALLENIUS WILHELMSEN
Wallenius Wilhelmsen is a leading shipping and logistics company, dedicated to providing premium end-to-end supply chain management. Our mission is to empower people and markets through sustainable logistics solutions.
We transport a diverse range of goods for some of the most recognized brands globally, always maintaining a commitment to quality while striving for zero-emission logistics. Our global workforce is dedicated to keeping the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a diverse group of individuals from various backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer, committed to fostering a workplace where every contributor can thrive, learn from one another, and feel valued. We believe that diversity, equity, and inclusion are integral to our success and are essential to our operations and strategy.
