Customer Success

1 month ago

Toronto, Canada Ataccama Full time

Your challenge:

Act as a trusted advisor to a portfolio of customers in North American and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions. Develop and maintain strong, multi-level relationships with each customer in your portfolio. Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice. Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice. Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth. Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure. Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs. Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success.

Is this You?

You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment.  You have the technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance /MDM platform. You understand the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement. You have coordinated enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales and Product teams. You have experience working with enterprise customers and managing complex customer relationships You are an exceptional communicator, negotiator and problem-solver. You are a team player who can also work independently and prioritize multiple tasks effectively. Apply now Go to open positions

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