Customer Success Advisor

4 months ago

Toronto, Canada AlertDriving Full time

**Customer Success Advisor**

**Position Title Recommendations for LinkedIn**:
1. Customer Success Specialist

2. Customer Success Associate

3. Customer Success Advisor

**Reports to**:Customer Success Manager

We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving® has been the innovative leader in the global driver risk management space for 25 years. Its world-class enterprise technology platform, FleetDefense®, is used by many of the biggest and brightest companies on the planet.

**Key Responsibilities**
- Execute strategic plans based on Alertdriving’s project delivery process.
- Primary point of contact for our customers regarding customer deliverables before, during and after project implementation.
- Provide exceptional customer support, assisting them with product inquiries, troubleshooting, and ensuring their overall satisfaction.
- You will be responsible for building and maintaining positive long-term relationships with new and existing clients.
- Assist Customer Success Manager and Customer Success Consultant to track, monitor and resolve project issues.
- Creatively solve problems presented by customers and follow the escalation process to obtain rapid support if issue cannot be resolved independently.
- Communicate the customer’s needs and provide appropriate direction to the internal teams to ensure customer initiatives are implemented with strategic intent and delivered on time.
- Maintain a real-time understanding of your customers and their adoption of the platform.

**Helpful experience**:

- A post-secondary education in Business Administration or related field and an interest in technology.
- Minimum of 2-3 years of experience in a customer-facing role.
- Experiencing managing small projects.
- High attention to detail.
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Strong problem-solving and decision-making for efficient customer issue resolution.
- Empathetic and patient customer interactions, even in challenging situations.
- Skilled in prioritization, multitasking, and time management in a fast-paced setting.
- Must demonstrate proven success at working independently, with a sense of urgency and high level of customer focus.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

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