Customer Success Manager

3 weeks ago

Toronto, Canada Messagepoint Full time

**About Us**:
Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.

Our award-winning platform gives non-technical business users such as marketers, CX teams and product owners intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing business-critical on-demand, interactive and batch communications across all platforms and channels.

Founded in 1998 as Prinova, Messagepoint has grown from its beginnings as a top global Customer Communications Management (CCM) integrator, to become a leader in the space due to our unique ability to intelligently manage content.

**Summary**

We are looking for a dynamic, ambitious, and driven individual to join the Customer Success team at Messagepoint. As a Customer Success Manager, you are “customer obsessed”; passionate about ensuring the success of our customers on the Messagepoint platform. You will work directly with our customers to understand their business and technical requirements, and work closely with the implementation and support teams to ensure success. You will also have a keen interest in practice building, as we expand our Customer Success practice.

**Responsibilities**:

- Relationship Management:

- Build and maintain strong relationships with key stakeholders at enterprise-level customers, becoming a trusted advisor and advocate for their success.
- Conduct regular meetings and business reviews with customers to assess satisfaction levels, identify opportunities for improvement, and address any concerns or challenges.
- Understand the unique needs and objectives of each customer and collaborate with internal teams to ensure alignment between customer goals and Messagepoint's product roadmap and capabilities.
- Adoption and Onboarding:

- Facilitate the successful onboarding of new customers, ensuring a smooth transition from implementation to adoption and utilization of Messagepoint's products and solutions.
- Develop and deliver tailored training programs and resources to enable customers to effectively use Messagepoint's products and features.
- Provide guidance and best practices to drive user adoption, engagement, and utilization, ensuring customers realize the full value of their investment.
- Customer Growth and Expansion:

- Identify opportunities for customer growth, expansion, and upselling within the existing customer base, collaborating with the Account Management and Sales teams to drive revenue growth.
- Provide strategic guidance to customers on how to leverage Messagepoint's products and solutions to meet their evolving business needs and objectives.
- Customer Health and Satisfaction:

- Monitor customer health and satisfaction, proactively identifying and addressing any potential risks or challenges to ensure high levels of customer satisfaction and retention.
- Track, monitor and report customer success metrics to analyze customer engagement, adoption, and overall success.
- Leverage customer feedback and insights to drive continuous improvement initiatives, influence product enhancements, and enhance the overall customer experience.
- Cross-functional Collaboration:

- Collaborate closely with internal teams, including Product Management, Support, and Professional Services, to ensure seamless customer experiences and alignment across the organization.
- Advocate for customer needs and requirements internally, providing valuable insights and feedback to influence product roadmap decisions and drive customer-centric solutions.
- Act as a liaison between customers and internal teams, ensuring effective communication, issue resolution, and the timely delivery of solutions and services.
- Practice Building:

- Assist in expanding Messagepoint’s Customer Success practice, focusing on enhancing the customer journey through kick-offs, onboarding, adoption, and retention.
- Assist with the creation and optimization of standardized processes, playbooks, and documentation for the Customer Success practice. Demonstrate consistency and efficiency in customer interactions, ensuring best practices are followed.
- Assist with the roll-out and back-end administration of our Customer Success platform, leveraging the platform's functionalities to enhance Customer Success operations. Utilize the platform to proactively monitor customer health, track usage patterns, and identify potential churn risks. Collaborate with cross-functional teams to customize dashboards, reports, and alerts, ensuring accurate and real-time visibility into customer engagement and satisfaction levels.

**Qualifications**:

- Bachelor’s

  • Customer Success Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Strategic Customer Success Manager

    7 days ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Strategic Customer Success Manager

    12 minutes ago

    Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Customer Success Manager

    3 months ago

    Toronto, Canada Messagepoint Full time

    Customer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...

  • Customer Success Manager

    3 months ago

    Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...

  • Customer Success Manager

    6 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...

  • Customer Success Manager

    4 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...

  • Customer Success Manager

    14 hours ago

    Toronto, Ontario, Canada Messagepoint Full time

    About UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...

  • Customer Success Manager

    3 months ago

    Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    4 months ago

    Toronto, Canada CXApp US, Inc. Full time

    Salary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...

  • Customer Success Manager

    2 months ago

    Toronto, Canada the Ladders Full time

    POSITION SUMMARYReporting to the Director, Partnerships & Ecosystem, the Customer Success Manager will be responsible for driving the overall success and satisfaction of Vector customers. The Customer Success Manager will serve as a key point of contact and advocate for our customers, ensuring they

  • Customer Success Manager

    3 months ago

    Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...

  • Customer Success Manager

    4 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About Us: Messagepoint is a privately-owned, PE-funded software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our Mission: We empower businesses to create personalized, relevant, and compliant customer communications across all...

  • Customer Success Manager

    4 days ago

    Toronto, Ontario, Canada Messagepoint Full time

    About Us: Messagepoint is a privately-owned, PE-funded software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our Mission: We empower businesses to create personalized, relevant, and compliant customer communications across all...

  • Lead Customer Engagement Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada ElectroNeek Full time

    Customer Success ManagerJoin Our Team as a Customer Success Manager We are ElectroNeek, a leading Intelligent Automation company based in Austin, Texas. We are revolutionizing how businesses approach automation worldwide by delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless...