Front Desk Supervisor

6 months ago


Victoria, Canada Strathcona Hotel Full time

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".


        OUR VENUES


  • The Sticky Wicket Pub and Restaurant
  • The Maple Room
  • The Rooftop Patio
  • Distrikt
  • The Clubhouse Bar
  • Big Bad Johns
  • The Games Room
  • The Strath Ale, Wine and Spirit Merchants

Summary of Position: 

As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.


Responsibilities: 

  • Demonstrate a commitment to provide warm, friendly service
  • Answer & appropriately qualify all incoming calls on multi-line telephone system
  • Efficiently & accurately process check ins and check outs
  • Maintain a high level of professionalism in all aspects of job performance
  • Assist in the necessary day to day operations of the Front Office
  • Train new staff , and coach team members to enable them to reach their full potential
  • Resolve customer complaints, and issues in a quick and efficient manner
  • Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security


Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months

Minimum 2 years hotel front desk experience, * Previous supervisory experience * Passion for guest service * Must be a team leader * Excellent interpersonal and time management skills * Exceptional communication skills, both written and oral * Must be a team oriented & motivated individual * Highly organized, results-oriented with the ability to be flexible and work well under pressure * Knowledge of Word, Excel and Property Management Systems * Cash handling and processing experience * Knowledge of Victoria and surrounding area and attractions * Night audit experience an asset * Must be able to work a flexible schedule, including evenings and weekends * minimum of one year supervisor experience * proof of vaccination status required
  • Front Desk Supervisor

    6 months ago


    Victoria, Canada Strathcona Hotel Full time

    **Summary of Position**: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Proline Management Full time

    Bayview One is a luxury condo who is looking for a part time employee who can work our Front Desk two weekends a month from 9:00 - 5:00 p.m. **Job description** 1. Provide owners, residents and guests with directions and information regarding Bayview's amenities, services, hours of operation, plus local areas of interest. 2. Front Desk Team will open the...

  • Front Desk Lead

    6 months ago


    Victoria, Canada Glow Integrative Clinic Full time

    Glow Integrative Clinic is a multi-disciplinary health clinic located in Oak Bay, BC. Glow serves the community in a collaborative way through multiple modalities, including acupuncture, registered massage therapy, counselling, nutrition, pelvic health physiotherapy, and naturopathic medicine. With an interest in women’s health across the lifespan, we are...


  • Victoria, Canada DIDI AUTO GROUP Full time

    '''Job Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and creating a positive impression for our visitors and clients. '''Duties''' - Greet and welcome visitors in a professional and courteous...

  • Front Desk Agent

    6 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Agent

    4 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Ambassador

    4 weeks ago


    Victoria, British Columbia, Canada Coast Hotels Full time

    The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.Company OverviewCoast Hotels is a leading hospitality company that prides itself on delivering exceptional customer experiences. As a Bell Person, you will be part of a dynamic team that shares our commitment to excellence and guest satisfaction.Job DescriptionWe are...


  • Victoria, British Columbia, Canada DoubleTree by Hilton Hotel and Suites Victoria Full time

    The DoubleTree by Hilton Hotel and Suites Victoria is seeking a dedicated Front Desk Management Professional to join our team.About the RoleAs a Front Desk Management Professional, you will be responsible for ensuring seamless check-in and check-out processes, managing front desk operations, and providing exceptional customer service.Key...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and...

  • Front Desk Manager

    3 months ago


    Victoria, Canada Janevca Restaurant Full time

    **Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...

  • Front Desk Agent

    1 month ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations shifts and will have a variety of shifts which can include days, afternoons, evenings, weekends, holidays and...


  • Victoria, Canada Cherish at Central Park Full time

    **Reception Front Desk - Sun & Mon 7:30am to 3:30pm - ISLAND RESIDENTS ONLY** Cherish at Central Park is dedicated to creating an environment that nurtures the human spirit, promotes independence, dignity and quality of life. By working closely with our senior residents and introducing laughter, compassion and fun to everyday we can, and do, improve their...


  • Victoria, Canada Cosmedica Full time

    **Front desk receptionist** **Cosmedica The Skin Centre** **Victoria BC** We are looking for a hardworking and dedicated team player interested in a long term position in a dynamic and busy private Cosmetic Dermatology Practice. There are opportunities for on the job training, ongoing continuing education, and rapidly escalating hands on patient care...

  • Front Desk Manager

    6 months ago


    Victoria, Subd. B, Canada Dundee Resort & Golf Club Full time

    Responsibilities: - Manage and oversee the front desk operations, ensuring smooth and efficient daily operations - Greet and assist visitors, clients, and employees in a professional and friendly manner - Answer phone calls, respond to inquiries, and direct calls to appropriate staff members - Schedule appointments and maintain calendars for meetings and...


  • Victoria, Canada Shuswap Lodge Seniors Community Full time

    VRS Communities Society is looking for a **Casual Front Desk Screener **to join our team at our site in Victoria, Ross Place Seniors Community. If you’re looking for a position with great working hours and work-life balance, then this may be the position for you! Continue reading below for more information. We look forward to working with you! Ross Place...


  • Victoria, British Columbia, Canada Randstad Canada Full time

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team in Victoria, Canada. This is a full-time, temporary opportunity that offers a competitive rate of pay ranging from $22 to $23 per hour.The successful candidate will be responsible for providing exceptional customer service, managing the front desk operations, and...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Chateau Victoria Full time

    A little bit about us We are proud to be locally owned and operated since 1975! Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service. Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's...


  • Victoria, Canada Heartwood & Co. Full time

    Heartwood & Co. is looking to grow their concierge team! Heartwood & Co is a chic and relaxing salon located in a gorgeous heritage building in downtown Victoria. Currently offering a collective of beauty services including hair, makeup, lashes and more, it is a dynamic, fun and fast paced salon. We are looking to add a full-time member to our front desk!...


  • Victoria, Canada Quality Inn Downtown, Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Hotel Grand Pacific Full time

    This position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties: - Greet all guests in a professional and pleasant manner. - Complete room blocking procedures and prepare accurate pre-arrival packages. - Perform accurate and efficient check...