Front Desk Supervisor

2 months ago


Victoria, Canada Strathcona Hotel Full time

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".


        OUR VENUES


  • The Sticky Wicket Pub and Restaurant
  • The Maple Room
  • The Rooftop Patio
  • Distrikt
  • The Clubhouse Bar
  • Big Bad Johns
  • The Games Room
  • The Strath Ale, Wine and Spirit Merchants

Summary of Position: 

As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.


Responsibilities: 

  • Demonstrate a commitment to provide warm, friendly service
  • Answer & appropriately qualify all incoming calls on multi-line telephone system
  • Efficiently & accurately process check ins and check outs
  • Maintain a high level of professionalism in all aspects of job performance
  • Assist in the necessary day to day operations of the Front Office
  • Train new staff , and coach team members to enable them to reach their full potential
  • Resolve customer complaints, and issues in a quick and efficient manner
  • Build strong relationships with internal customers, and liaise with departments such as housekeeping, maintenance and security


Perks include 50% off food, $100 house charge account for staff meals, free concerts, free parking, Health and Dental benefits after 3 months

Minimum 2 years hotel front desk experience, * Previous supervisory experience * Passion for guest service * Must be a team leader * Excellent interpersonal and time management skills * Exceptional communication skills, both written and oral * Must be a team oriented & motivated individual * Highly organized, results-oriented with the ability to be flexible and work well under pressure * Knowledge of Word, Excel and Property Management Systems * Cash handling and processing experience * Knowledge of Victoria and surrounding area and attractions * Night audit experience an asset * Must be able to work a flexible schedule, including evenings and weekends * minimum of one year supervisor experience * proof of vaccination status required
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