Front Desk Agent
6 months ago
This position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties:
- Greet all guests in a professional and pleasant manner.
- Complete room blocking procedures and prepare accurate pre-arrival packages.
- Perform accurate and efficient check in/check out procedures.
- Maximize hotel occupancy and average daily rate through use of upselling techniques.
- Collaborate effectively with other departments to assist hotel visitors in order to minimize inconveniences and ensure guest satisfaction.
- Perform accurate billing procedures and cash-outs.
- Support in-house operations by accurately completing daily reports.
- Other duties as assigned by Front Office management.
- What We’re Looking For:
- At least 1 year of front desk or reservations experience in a full-service hotel
- Post-secondary training in Hospitality Management an asset
- Experience with Opera PMS software preferred
- Professional, welcoming, and enthusiastic demeanour
- Positive and effective verbal & written communication skills
- Eager to learn with a conscientious attitude
- Exceptional attention to detail
- Able to maintain composure, professionalism, and organization during rush periods
- Takes initiative to maintain high standards of personal presentation at all times
- Solid knowledge of Victoria and the surrounding area
- Second language is an asset
- Comfortable standing at a desk on a continual basis
- Why Choose Us?- Professional environment with a high regard for employee safety and continued development
- Onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- Defined Contribution Pension Plan available when eligible
- Food discounts in both our Courtyard Café and Fathom Restaurant
- Discounted room rates for family and friends
- Industry discounts (whale watching, etc.)
- Employee recognition & referral programs
- Treat days, social events, and an annual staff party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are committed to obtaining Biosphere certification.
Wage: $24.12
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