Front Desk Agent

6 months ago


Victoria, Canada Hotel Grand Pacific Full time

This position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties:
- Greet all guests in a professional and pleasant manner.
- Complete room blocking procedures and prepare accurate pre-arrival packages.
- Perform accurate and efficient check in/check out procedures.
- Maximize hotel occupancy and average daily rate through use of upselling techniques.
- Collaborate effectively with other departments to assist hotel visitors in order to minimize inconveniences and ensure guest satisfaction.
- Perform accurate billing procedures and cash-outs.
- Support in-house operations by accurately completing daily reports.
- Other duties as assigned by Front Office management.
- What We’re Looking For:
- At least 1 year of front desk or reservations experience in a full-service hotel
- Post-secondary training in Hospitality Management an asset
- Experience with Opera PMS software preferred
- Professional, welcoming, and enthusiastic demeanour
- Positive and effective verbal & written communication skills
- Eager to learn with a conscientious attitude
- Exceptional attention to detail
- Able to maintain composure, professionalism, and organization during rush periods
- Takes initiative to maintain high standards of personal presentation at all times
- Solid knowledge of Victoria and the surrounding area
- Second language is an asset
- Comfortable standing at a desk on a continual basis
- Why Choose Us?- Professional environment with a high regard for employee safety and continued development
- Onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- Defined Contribution Pension Plan available when eligible
- Food discounts in both our Courtyard Café and Fathom Restaurant
- Discounted room rates for family and friends
- Industry discounts (whale watching, etc.)
- Employee recognition & referral programs
- Treat days, social events, and an annual staff party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are committed to obtaining Biosphere certification.

Wage: $24.12


  • Front Desk Agent

    6 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Agent

    4 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...


  • Victoria, Canada Quality Inn Downtown, Victoria Full time

    Quality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Proline Management Full time

    Bayview One is a luxury condo who is looking for a part time employee who can work our Front Desk two weekends a month from 9:00 - 5:00 p.m. **Job description** 1. Provide owners, residents and guests with directions and information regarding Bayview's amenities, services, hours of operation, plus local areas of interest. 2. Front Desk Team will open the...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and...

  • Front Desk Agent

    1 month ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations shifts and will have a variety of shifts which can include days, afternoons, evenings, weekends, holidays and...

  • Front Desk Agent, Full

    6 months ago


    Victoria, Canada Coast Hotels Full time

    The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. **Responsibilities**: - Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Chateau Victoria Full time

    A little bit about us We are proud to be locally owned and operated since 1975! Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service. Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's...


  • Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...

  • Front Desk Agent

    6 months ago


    Victoria, Canada Fairways Hotel on the Mountain Full time

    **Job description** We are looking for an energetic team member who enjoys working in a fast-paced environment. This position will provide superior customer service and will act as administrative support for the front office. **Key Areas of Responsibility** - Provides customer service and administrative duties such as the check-in and check-out of guests,...

  • Front Desk Manager

    3 months ago


    Victoria, Canada Janevca Restaurant Full time

    **Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...

  • Hotel Front Desk Agent

    2 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...

  • Hotel Front Desk Agent

    3 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...


  • Victoria, Canada Holiday Inn Express & Suites Victoria-Colwood Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate booking information - Operate phone systems and direct calls to the appropriate department - Address guest...

  • Front Desk Lead

    6 months ago


    Victoria, Canada Glow Integrative Clinic Full time

    Glow Integrative Clinic is a multi-disciplinary health clinic located in Oak Bay, BC. Glow serves the community in a collaborative way through multiple modalities, including acupuncture, registered massage therapy, counselling, nutrition, pelvic health physiotherapy, and naturopathic medicine. With an interest in women’s health across the lifespan, we are...


  • Victoria, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support...


  • Victoria, Canada DIDI AUTO GROUP Full time

    '''Job Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and creating a positive impression for our visitors and clients. '''Duties''' - Greet and welcome visitors in a professional and courteous...


  • Victoria, Canada Quality Inn Downtown Victoria Full time

    As a Front Desk Agent, you will be reporting to the Front Office Manager and responsible for delivering exceptional customer service to guests throughout their stay. **This is a Full-Time NIGHT position, with days off to be determined.** **Key Responsibilities**: - Provide courteous, professional and attentive service at all times. - Process guest arrivals...

  • Front Desk Agent

    2 months ago


    Victoria, Canada Westin Bear Mountain Resort & Spa Full time

    **Who we are** The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool. **About the...

  • Front Desk Ambassador

    4 weeks ago


    Victoria, British Columbia, Canada Coast Hotels Full time

    The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.Company OverviewCoast Hotels is a leading hospitality company that prides itself on delivering exceptional customer experiences. As a Bell Person, you will be part of a dynamic team that shares our commitment to excellence and guest satisfaction.Job DescriptionWe are...