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Front Desk Agent

1 month ago


Victoria, Canada James Bay Inn Full time

Overview:
**Responsibilities**:

- Greet guests in a professional and friendly manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Provide information about hotel services, amenities, and local attractions
- Assist with resolving guest issues or complaints

**Skills**:

- 2 years experience in front desk operations or customer service preferred
- Strong hospitality and guest service skills
- Proficiency in using phone systems and maintaining professionalism in all communications
- A strong command of the English language is required
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and interpersonal skills
- Familiarity with hotel operations and reservation systems

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests

**Job Types**: Part-time, Permanent

Pay: From $18.50 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 2 years (preferred)

Work Location: In person