Front Desk Agent
6 months ago
A little bit about us
We are proud to be locally owned and operated since 1975 Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service.
Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's Classic Lounge and Vista 18 Restaurant + Lounge, we offer personalized attention to our guests that is hard to find elsewhere.
Being authentically local means supporting and promoting our local businesses, suppliers, arts community & "unique to Victoria" attractions in our daily interactions with our visitors.
Check out our website for more info on our hotel:
Our award winning Clive's Classic Lounge:
and our 18th floor Vista 18 Restaurant + Lounge:
**Our Vision**:
- To be the local leader of authentic experiences_
**Our Mission**:
- We provide comfortable, approachable and personal hospitality experiences with unexpected value_
**Our Core Values**:
- Put People First - Bring Passion - Be Collaborative - Support Community - Embrace Positivity & Fun_
The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property.
Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and holidays.
**Main duties & responsibilities on the **desk**:
- Providing customer service and handling administrative duties such as check-in and check-out of guests, taking reservations over the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
- Able to offer concierge services on attractions and restaurants, making recommendations to guests.
- Handles cash, cheques, credit and debit card transactions.
- Manages all incoming calls for the reservations department.
- Follow established procedures and policies when completing tasks.
**Main duties & responsibilities in **reservations**:
- Monitors, updates and inputs group and block reservations into the CRS.
- Processes and manages all reservations received on a high quantity from various channels and booking methods.
- Prepares reservations and investigates oddities to proactively minimize errors.
- Completes routine reservations tasks (special requests, double-checking daily arrivals).
- Has comprehensive knowledge of the different rate structures and room types and how to sell them.
- Communicates information to the Front Desk Team.
- Accurately files and handles confidential information.
- Follow established procedures and policies when completing tasks.
**Qualifications**:
- Minimum of 2 years’ experience in similar position required.
- Must possess strong organizational skills and attention to detail.
- Must possess exceptional customer service skills and professionalism.
- Require good communication skills, both verbal and written.
- Knowledge of Opera PMS is an asset.
- Experience with conflict resolution an asset.
**Why join our team?**
- A supportive and collaborative team who embrace our core values.
- A great staff meal program.
- Extended benefits including a union pension plan (based upon an average of the number of hours worked)
- Dining and dry-cleaning discounts along with a purchasing program - pay what we pay.
- Employee, Friends and Family rates to stay.
- Employee events - Employee appreciation event PLUS a winter event.
- Discounted rates for parking, using the bus
- Secured bike storage.
- Educational reimbursement program and an employee referral program
- Work Milestone and birthday recognition.
-
Front Desk Agent
5 months ago
Victoria, Canada James Bay Inn Full timeOverview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...
-
Front Desk Agent
3 months ago
Victoria, Canada James Bay Inn Full timeOverview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...
-
Front Desk Agent/night Auditor
5 months ago
Victoria, Canada Quality Inn Downtown, Victoria Full timeQuality Inn Downtown is looking for positive and energetic individuals to join the Front Desk team in the role of Front Desk Agent (Night Audit). This individual is responsible for registering guests at the hotel and acting as an ambassador to the Quality Inn. Reporting to the Front Office Manager, the Front Desk Agent is responsible for delivering...
-
Front Desk Agent
5 months ago
Victoria, Canada Proline Management Full timeBayview One is a luxury condo who is looking for a part time employee who can work our Front Desk two weekends a month from 9:00 - 5:00 p.m. **Job description** 1. Provide owners, residents and guests with directions and information regarding Bayview's amenities, services, hours of operation, plus local areas of interest. 2. Front Desk Team will open the...
-
Front Desk Agent
5 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and...
-
Front Desk Agent
2 weeks ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations shifts and will have a variety of shifts which can include days, afternoons, evenings, weekends, holidays and...
-
Front Desk Agent, Full
5 months ago
Victoria, Canada Coast Hotels Full timeThe Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. **Responsibilities**: - Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures...
-
Front Desk Agent
5 months ago
Victoria, Canada Hotel Grand Pacific Full timeThis position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties: - Greet all guests in a professional and pleasant manner. - Complete room blocking procedures and prepare accurate pre-arrival packages. - Perform accurate and efficient check...
-
Front Desk Agent, Part-time
6 months ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...
-
Front Desk Agent
6 months ago
Victoria, Canada Fairways Hotel on the Mountain Full time**Job description** We are looking for an energetic team member who enjoys working in a fast-paced environment. This position will provide superior customer service and will act as administrative support for the front office. **Key Areas of Responsibility** - Provides customer service and administrative duties such as the check-in and check-out of guests,...
-
Front Desk Manager
3 months ago
Victoria, Canada Janevca Restaurant Full time**Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...
-
Hotel Front Desk Agent
2 months ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...
-
Hotel Front Desk Agent
1 month ago
Victoria, Canada Chateau Victoria Full timeThe Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. **Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends,...
-
Night Auditor/front Desk Agent
5 months ago
Victoria, Canada Holiday Inn Express & Suites Victoria-Colwood Full timeJob Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate booking information - Operate phone systems and direct calls to the appropriate department - Address guest...
-
Front Desk Lead
5 months ago
Victoria, Canada Glow Integrative Clinic Full timeGlow Integrative Clinic is a multi-disciplinary health clinic located in Oak Bay, BC. Glow serves the community in a collaborative way through multiple modalities, including acupuncture, registered massage therapy, counselling, nutrition, pelvic health physiotherapy, and naturopathic medicine. With an interest in women’s health across the lifespan, we are...
-
Front Desk Agent/ Relief Night Audit
5 months ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support...
-
Front Desk Agent/relief Night Audit
6 months ago
Victoria, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support...
-
Front Desk Supervisor
1 month ago
Victoria, British Columbia, Canada Strathcona Hotel Full timeStrathcona Hotel is a family-owned and operated Victorian landmark in the heart of Victoria, BC. We're seeking a Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will assist the Front Office Manager with various projects and manage a small group of staff. You'll be passionate about meeting new people and creating memorable experiences...
-
Front Desk Receptionist
5 months ago
Victoria, Canada DIDI AUTO GROUP Full time'''Job Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and creating a positive impression for our visitors and clients. '''Duties''' - Greet and welcome visitors in a professional and courteous...
-
Front Desk/night Auditor
5 months ago
Victoria, Canada Quality Inn Downtown Victoria Full timeAs a Front Desk Agent, you will be reporting to the Front Office Manager and responsible for delivering exceptional customer service to guests throughout their stay. **This is a Full-Time NIGHT position, with days off to be determined.** **Key Responsibilities**: - Provide courteous, professional and attentive service at all times. - Process guest arrivals...