Front Desk Agent
3 months ago
Overview:
**Responsibilities**:
- Greet guests in a professional and friendly manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Provide information about hotel services, amenities, and local attractions
- Assist with resolving guest issues or complaints
**Skills**:
- 2 years experience in front desk operations or customer service preferred
- Strong hospitality and guest service skills
- Proficiency in using phone systems and maintaining professionalism in all communications
- A strong command of the English language is required
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and interpersonal skills
- Familiarity with hotel operations and reservation systems
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests
**Job Types**: Full-time, Permanent
Pay: From $23.00 per hour
Expected hours: 32 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
**Experience**:
- Front desk: 2 years (preferred)
Work Location: In person
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