Front Desk Agent

3 months ago


Victoria, Canada James Bay Inn Full time

Overview:
**Responsibilities**:

- Greet guests in a professional and friendly manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Provide information about hotel services, amenities, and local attractions
- Assist with resolving guest issues or complaints

**Skills**:

- 2 years experience in front desk operations or customer service preferred
- Strong hospitality and guest service skills
- Proficiency in using phone systems and maintaining professionalism in all communications
- A strong command of the English language is required
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and interpersonal skills
- Familiarity with hotel operations and reservation systems

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 32 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday

**Experience**:

- Front desk: 2 years (preferred)

Work Location: In person


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