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Warranty Administrator
3 months ago
Warranty Administrator
Maxim Truck and Trailer
1860 Brookside Blvd
Winnipeg, MB R3C 2E6
Do you enjoy office administration work and pay attention to detail? We are looking for a full time Warranty Administrator in our head office branch. In this role, you will prepare, submit and monitor warranty claims to various suppliers to ensure a high level of customer satisfaction while maximizing company profits and maintaining vendor and inter-divisional relationships. You will also review and close repair orders to ensure complete, accurate and timely invoices.
Responsibilities
Reviews warranty repair orders to ensure complete and accurate information. Gathers or clarifies information as required from necessary parties. Closes warranty repair orders by creating invoices based on information collected. Submits warranty claims. Files and retains warranty service records.Reviews any discrepancies from what the vendor pays to our original request or a claim rejection.Investigates the variances and determines if further information or documentation will increase our claim reimbursement.Resubmits claim if it makes business sense. For warranty claims that turn into policy claims, downloads ‘goodwill’ form, submits online or via fax, and monitors for possible payment response. Provides information regarding warranty parameters for front counter upon request. Ensures Service Coordinators are advised when warranty work impacts customer service or payment. Responds to customer questions or concerns about warranty. Completes repair orders and invoices within the given time frame to avoid losses due to filing too late.Qualifications
3+ years working in heavy-duty truck or trailer or related industry Invoicing experience with knowledge of debits/credits Knowledge of standard repair times and how to manage repair orders preferred General understanding of warranty guidelines and approval process an asset Knowledge of International (Navistar) warranty an asset A team player with strong commitment to the customer Ability to communicate effectively with all levels of people Organized, sets priorities, meets deadlines Excellent fact finding and analytical skills Aptitude for numbers, shows attention to detail, accuracy Proficient with MS Word/Excel, email, internet, keyboarding, data entry Exposure to a centralized computer billing system; Karmak knowledge preferredWhat We offer :
Competitive hourly wage Group benefits including health (drug card), dental, & vision Educational assistance plan Referral bonuses Opportunities for advancement Free parking Support of a national companyHours: Monday to Friday, 8:30AM – 5:00PM
More about us:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full-service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with 500 employees.
