Warranty Administrator

1 month ago


Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

{"title": "Warranty Administrator", "description": "At Smartrend Manufacturing Group, we are seeking a skilled Warranty Administrator to join our team. As a key member of our customer service department, you will be responsible for addressing customer concerns, monitoring warranty units, and administering warranty replacements. If you have a positive can-do attitude, excellent interpersonal skills, and a customer-focused approach, we want to hear from you.

**Key Responsibilities:**

* Address customer concerns with technical questions and warranty matters in an efficient and friendly manner.
* Monitor incoming warranty units by tracking, inspecting, and logging units upon arrival, and reroute to necessary department(s).
* Escalate potential repetitive high-risk warranty concerns.
* Administer warranty replacements through fulfillment, shipping, and tracking.
* Follow up with customers on warranty issues to ensure matters have been addressed to their satisfaction.
* Update ERP system and trackers with accurate and timely information.

**Requirements:**

* Degree or certificate in Sales, Marketing, Business Administration, or relevant field.
* Minimum three years in a customer service role.
* Excellent interpersonal skills, communication skills, problem-solving, and presentation skills.
* Customer-focused attitude with excellent negotiation skills.
* Strong organizational skills.
* Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
* Fluent in French would be considered an asset.

**What We Offer:**

* Competitive compensation package
* Group insurance plan with health spending account
* Paid Vacation
* Company-paid shutdown from Christmas to New Year
* Matching RRSP program

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**About Smartrend Manufacturing Group:**

Smartrend Manufacturing Group is a dynamic and innovative company that is committed to making a positive impact on the environment. We are a growing organization that values our customers, team members, and the values that we have built our company on.

We look forward to hearing from you

", "lang_code": "en"}



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