Implementation Manager | Process Improvement | Hospitality | Customer Experience

3 months ago

Markham, Canada Randstad Canada Full time
Our client, a leading company in the web design space for elite private members clubs worldwide, is looking for an Implementation Manager to lead a talented team of project coordinators and team leads. This is an exciting opportunity for someone with a strong background in leadership, process management, and customer service to oversee the seamless execution of website implementation projects.

In this role, you will be responsible for guiding two Team Leads and a team of over ten Project Coordinators. Your team will work closely with clients to understand their needs, manage timelines, and ensure the on-time delivery of high-quality websites that reflect the clubs' culture of excellence. You’ll also be tasked with monitoring project performance, optimizing processes, and maintaining strong client relationships.

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you The best and fastest way to get a response is to submit your updated resume to abhilasha.borkotoky@randstaddigital.com

Advantages
Working at MNC with progressive career advancement
High level of autonomy
Competitive compensation package
Flexibility work schedule - 1/2 days onsite per week

Responsibilities
Overseeing the progress of high-priority website projects and ensuring they stay on track.
Mentoring Team Leads and Project Coordinators to achieve monthly, quarterly, and annual objectives.
Acting as the main escalation point for client issues and troubleshooting.
Managing the onboarding of new team members and guiding their career development.
Conducting regular process reviews and ensuring teams adhere to quality standards.
Facilitating team meetings and ensuring cross-department collaboration.

Qualifications
Bachelor's degree or college diploma.
2+ years of experience managing a team of Implementation Coordinators or Project Managers.
Customer service experience in the software industry, with strong organizational and communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and other tools.

Summary
Our client, a leading company in the web design space for elite private members clubs worldwide, is looking for an Implementation Manager to lead a talented team of project coordinators and team leads. This is an exciting opportunity for someone with a strong background in leadership, process management, and customer service to oversee the seamless execution of website implementation projects.

In this role, you will be responsible for guiding two Team Leads and a team of over ten Project Coordinators. Your team will work closely with clients to understand their needs, manage timelines, and ensure the on-time delivery of high-quality websites that reflect the clubs' culture of excellence. You’ll also be tasked with monitoring project performance, optimizing processes, and maintaining strong client relationships.

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you The best and fastest way to get a response is to submit your updated resume to abhilasha.borkotoky@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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