Hospitality Operations Manager

4 weeks ago

Markham, Ontario, Canada Smash Kitchen and Bar Full time

Job Title: Hospitality Operations Manager


About Us:


Smash Kitchen and Bar is a leading restaurant chain that prides itself on delivering exceptional dining experiences to our customers.


About the Role:


We are seeking a highly motivated and organized Hospitality Operations Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive outstanding service and that our staff are well-trained and supported.


Main Responsibilities:


  • Supervise and coordinate the activities of our front-of-house and back-of-house staff to ensure seamless service delivery;
  • Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction;
  • Maintain high standards of cleanliness, safety, and hygiene in all areas of the restaurant;
  • Manage staff training programs to enhance their skills and knowledge;
  • Monitor inventory levels and control costs to achieve budget targets;
  • Liaise with suppliers to negotiate prices and ensure timely deliveries;
  • Ensure compliance with health and safety regulations and maintain accurate records;
  • Analyze sales data and market trends to inform business decisions;
  • Collaborate with the management team to develop and implement marketing strategies;
  • Provide exceptional customer service to ensure repeat business and positive reviews;
  • Maintain accurate records of staff performance, attendance, and training;
  • Foster a positive and inclusive work environment that promotes diversity, equity, and inclusion;

Requirements:


  • Bachelor's degree in Hospitality Management or a related field;
  • Minimum 2 years of experience in a similar role or a higher-level position in the hospitality industry;
  • Excellent leadership and communication skills;
  • Ability to multitask and prioritize tasks effectively;
  • Strong analytical and problem-solving skills;
  • Proficiency in Microsoft Office and Google Suite;
  • Availability to work flexible hours, including evenings, weekends, and holidays;
  • Willingness to learn and adapt to new technologies and processes;
  • Knowledge of food safety and handling procedures;
  • Basic math skills and accuracy with cash handling;
  • Knowledge of labor laws and regulations;
  • Ability to lift up to 25 pounds and stand for long periods;
  • High school diploma or equivalent required;
  • Reliable transportation;
  • Certifications in Food Safety, First Aid, and CPR (an asset).

What We Offer:


  • A competitive salary range of $60,000 - $80,000 per year, depending on experience;
  • A comprehensive benefits package, including medical, dental, and vision coverage;
  • Generous paid time off and vacation days;
  • A fun and dynamic work environment with opportunities for growth and professional development;
  • A discounted meal program and access to exclusive employee events;
  • A commitment to ongoing education and training to support your career goals.

About Smash Kitchen and Bar:


Smash Kitchen and Bar is a fast-paced and dynamic restaurant chain that prides itself on delivering exceptional dining experiences to our customers. We are committed to creating a positive and inclusive work environment that promotes diversity, equity, and inclusion. If you are passionate about hospitality and have a strong desire to succeed, we want to hear from you

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