Implementation Manager

4 weeks ago

Markham, Canada Sentrex Distribution Inc. Full time

**Position Type**: Full Time

**Department**:EPMO

**Work Location**: Markham, ON

**Work Arrangement**: Remote (occasional travel may be required)

**Work Hours**:Standard Business Hours Monday to Friday

**Travel Required**: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Reporting to the Director, Department of Operational Excellence, the Implementation Manager is responsible for reviewing, analyzing, and evaluating business requirements and processes for existing and future business and technology solutions.

Excellent communication, analytical skills and sound judgement are required for success. The Implementation Manager is accountable to document requirements, define scope and objectives, and formulate and communicate to stakeholders to support the strategic Sentrex business solutions. Expert knowledge of UX/UI Design tools is highly desired.

**A Day in the Life (What you will do here)**:

- Facilitate Business reviews to perform current state analysis of existing and future processes and business solutions
- Collaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications through agile user stories using leading industry design tools to ensure that operational requirements are accurately represented
- Analyze and model business functions, processes, information flows, and data structures using methodical and consistent techniques
- Lead the implementation of cross-functional projects for Sentrex
- Develop or assist in the development of SOPs, Work instructions, Forms, SOWs, scripting and process flows as part of the implementation
- Delivers user flows, wireframes, UX/UI mock-ups, interactive prototypes as defined by each project objective using leading industry design tools
- Identify information flows, processes/procedures, and data objects meeting business requirements
- Present available options for consideration while participating in leadership meetings and presenting issues and solutions
- Manage information collection from various sources and stakeholders to store, maintain and version manage the information. Ensure that processes, design standards and procedures are followed
- Understand the relationships, dependencies, and impact of relevant business functions
- Prepare technical reports by collecting, analyzing, and summarizing information and trends
- Perform reviews and analyses of current processes using operational metrics and reports as required
- Conduct ad hoc analyses to investigate ongoing or one-time operational issues
- Consult on issues such as business processes, workflow, productivity, quality, and solution design
- Participate in strategic customer meetings and other business reviews to ensure understanding of customers’ business requirements.
- Collaborate and communicate with internal stakeholders to support organizational initiatives as required.
- Additional duties as required.

**What you need to ensure you are set up for success**:

- Minimum of 5 + years of experience as technical Business Analyst role supporting technology enabled initiatives.
- Ideally minimum two years in system development, database and analysis and two to three years in prototyping and requirements analysis is desired.
- Minimum two years with user personas, empathy maps, user journeys, user flows, wireframes, mock-ups, presentations, and reports
- Expert knowledge of industry requirements gathering analysis and prototyping design tools
- Strong Knowledge of

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